Store Supervisor
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
What you'll do here:
Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
- Supervises one or more seasonal hourly staff members at a single location or kiosk
- Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
- Maximize customer service and increase sales
- Performs administrative functions
- Develops, reviews, approves, and monitors office work schedules and hours worked
- Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
- Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
- Prints client checks each morning and ensures timely distribution of refund checks
- Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
- High School Degree or equivalent related business experience
- Course of study in management or in tax preparation and/or accounting preferred
- Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
- One year of previous management or supervisory experience desired
- Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software
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