IT Senior Manager

Information Technology Senior Manager

OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.

Overview

We are seeking a forward-thinking, hands-on IT Senior Manager to lead and execute a diverse portfolio of technology initiatives. This role will oversee day to day operations and relationships as well as projects ranging from AI Integration, Workforce Automation to Salesforce CRM enhancements. The ideal candidate combines strategic vision with the ability to roll up their sleeves when needed—supporting networking, infrastructure, Wi‑Fi, and related troubleshooting tasks.
This position will also own the organization’s go-forward IT strategy, serve as the primary leader for technical vendor management, and ensure ongoing information security and compliance across the enterprise.
This is a full time, in-office, position, located in our Worthington, Ohio office.

Key Responsibilities

Project & Program Leadership

• Manage and deliver multiple concurrent IT projects, including:
• Build and maintain detailed project plans, roadmaps, and resource schedules.
• Communicate project status, risks, and milestones to executive stakeholders.
• Drive cross-functional collaboration with business units, developers, and external partners.

IT Strategy & Roadmap Ownership

• Develop and maintain the company’s long-term IT strategy in alignment with business goals.
• Evaluate emerging technologies and provide recommendations on modernization, digital transformation, and efficiency opportunities.
• Define standards and best practices across systems, infrastructure, security, and support processes.

Technical Vendor Management

• Lead vendor selection, contracting, onboarding, and performance management for IT service providers and technology partners.
• Ensure service delivery meets operational expectations, SLAs, and budget constraints.
• Maintain strong relationships with vendors supporting infrastructure, cloud, SaaS, and security platforms.

Information Security & Compliance

• Oversee security policies, access controls, and compliance with industry best practices.
• Partner with internal teams and vendors to ensure proactive risk management, vulnerability mitigation, and incident response readiness.
• Assist in security audits, risk assessments, and documentation.

Hands-On Technical Support

• Provide escalation-level troubleshooting and support for:
  • Network infrastructure (switching, routing, firewalls)
  • Wi‑Fi systems and performance optimization
  • Server, storage, and cloud environments
  • End-user hardware and software issues as needed
• Collaborate with IT staff and vendors to resolve complex issues efficiently.

Qualifications

Required

• Bachelor’s Degree and 7+ years of IT management or IT leadership experience.
• Demonstrated success managing multiple concurrent technology projects.
• Strong understanding of IT infrastructure (networking, servers, cloud, and Wi-Fi).
• Experience with information security frameworks or practices.
• Ability to work in both strategic and tactical capacities— must be comfortable leading at the whiteboard or jumping into troubleshooting mode.
• Exceptional communication, organization, and vendor management skills.

Preferred

• Experience with digital transformation.
• Knowledge of technical certifications (Microsoft, Azure, etc.).

Attributes of a Successful Candidate

• Technically curious and proactive about emerging technologies.
• Comfortable owning both complex strategy and practical, hands-on work.
• A natural leader and collaborator who excels in dynamic environments.
• Thrives in roles requiring innovation, problem-solving, and cross-functional influence.

Benefits

• 401(k) with Company matching
• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• 8 paid Holidays
• Paid Time Off (10 days in your first year)
• Company paid TelAssurance, an unlimited telemedicine provided
• Onsite gym and health coaching

GROWTH OPPORTUNITIES
At OPOC.us, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!
Join us!

• If your passion is to work in a caring environment
• If you believe that learning is a life-long process
• If you strive for excellence
• If you want a career that provides substantial financial incentive