Senior - tax - indirect tax- technology - platform application support - east and central

Location: Dallas, Chicago, Atlanta, Cleveland

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Tax – Indirect Tax -Technology – Platform Application Support - Senior

The Opportunity

We are seeking a highly capable and proactive Platform Application Support Senior to work with Platform Application leaderhips in maintaining platform stability and driving operational excellence. This role is ideal for someone with strong technical acumen, a passion for problem-solving, and the ability to work cross-functionally across engineering, operations, and security teams. You will play a critical role in reproducing and resolving defects, coordinating releases, and ensuring readiness for high-pressure incidents.

Your Key Responsibilities

• Investigate, reproduce, and resolve user-level defects in platform applications.
• Collaborate with Information Security teams during release cycles and security testing.
• Support release management activities and coordinate with EY technology groups.
• Assist in managing platform changes initiated by EY or external vendors.
• Contribute to hotfix pull requests (PRs) with appropriate test coverage.
• Debug application issues and identify root causes to prevent recurrence.
• Partner with the Platform Operations Lead Engineer to deploy releases and hotfixes.
• Serve as an escalation point during high-pressure incidents.
• Maintain alignment with engineering teams to ensure support readiness.
• Review and understand application code to assist in troubleshooting.
• Track progress, manage risks, and communicate updates to stakeholders.
  
  

Skills And Attributes For Success

To qualify for this role, you must have

• A bachelor’s degree in technology, information systems, computer science, or a related field, with at least 3 years of relevant experience.
• Strong hands-on technical skills equivalent to an Application Engineer.
• Demonstrated experience in debugging and resolving complex application issues.
• Familiarity with release management and deployment coordination.
• Ability to contribute to hotfix PRs and validate test cases.
• Experience supporting production environments and managing incident workflows.
  
  

Ideally, you will also have

• Excellent organizational and prioritization skills.
• Strong communication skills, including the ability to interact with technical and non-technical stakeholders.
• A proactive mindset with the ability to adapt quickly to new challenges.
• Experience working in hybrid environments and collaborating across distributed teams.
• Exposure to DevOps practices and tools.
• Willingness to travel occasionally, as needed.
  
  

What We Look For

• We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have an interest in leveraging technology to improve business processes and the ambition to go above and beyond expectations, this role is for you.
  
  

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $67,000 to $136,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,300 to $155,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  
  

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected].