Technical Support Specialist (Hybrid - Richfield, OH 44286)

Job Description

Job Description

Technical Support Specialist (Hybrid – Richfield, OH 44286)
Pay: $55,000 annually + overtime
Schedule:

• Mon–Thu: 10:00 AM – 7:00 PM EST (Onsite)
• Fri: 11:00 AM – 8:00 PM EST (Remote)
  Work Setting: Hybrid

Summary

Provide technical phone support for hardware/software products. You’ll diagnose issues over the phone, guide customers to resolution, and document each case to ensure fast, accurate support.

Key Responsibilities

• Handle inbound support calls; perform phone diagnostics and step-by-step troubleshooting.
• Document issues, actions taken, and resolutions in the ticketing/CRM system.
• Provide technical input to improve service procedures and training materials.
• Collaborate with Technical Support leadership and cross-functional teams as needed.
• Generate simple reports and keep knowledge base notes current.
• When appropriate, recommend consumables and non-contract services.

Qualifications

• Associate degree (or equivalent training) in Computer Science, Electronics, or related field.
• 2–3 years in technical support or field service (≥1 year phone troubleshooting preferred).
• Strong knowledge of Windows OS , hardware/software basics, and LAN/Ethernet connectivity.
• Familiarity with terminal emulation and SCSI devices a plus.
• Clear communicator; solid documentation and customer service skills.
• Proficient typing/PC use.

Looking to join a global leader at the forefront of solving today’s most complex challenges? You’ll work with multidisciplinary teams delivering innovative engineering, technical, and consultancy solutions that build smarter, more sustainable infrastructure—from advanced manufacturing and water systems to life sciences and critical facilities—backed by decades of proven success.

Company Description

Looking to join a global leader at the forefront of solving today’s most complex challenges? You’ll work with multidisciplinary teams delivering innovative engineering, technical, and consultancy solutions that build smarter, more sustainable infrastructure—from advanced manufacturing and water systems to life sciences and critical facilities—backed by decades of proven success.