Member services representative

A-Line Staffing Solutions, LLC is now hiring a Member Services Representative in Ohio . This role offers a $19.50/hour pay rate and is full-time, 40 hours per week .

If you are interested in this position, please contact Austin Faris at 586-710-7941 or [email protected] .

Member Services Representative Compensation

• Pay: $19.50 per hour
• Benefits: Available to full-time employees after 90 days of employment
• 401(k): Company match available for full-time employees with 1 year of service

Member Services Representative Highlights

• This position is a contract assignment with potential for permanent hire based on attendance, performance, and business needs
• Shift: Day, 08:30 AM – 05:00 PM

Member Services Representative Responsibilities

• Provide personalized service to members by phone, electronically, or in person regarding enrollment, benefits, eligibility, billing, claims, and authorizations
• Record member inquiries and complaints accurately and route appropriately for resolution
• Meet or exceed departmental production and quality standards
• Demonstrate empathy, education, and empowerment in all customer interactions
• Maintain knowledge of health insurance practices, internal systems, and regulations
• Exercise independent judgment and problem-solving to address member concerns
• Maintain confidentiality of member health and business information
• Perform all tasks with professionalism, integrity, and cooperative communication

Member Services Representative Requirements

• Education: High School diploma or GED required; college experience preferred
• Experience: More than 1 year in customer service or administrative support; experience in Medicare or health insurance strongly preferred
• Skills & Competencies:
• Excellent verbal and written communication
• Proficient in Windows and computer-based systems
• Ability to operate standard office equipment
• Strong organizational and time management skills
• Ability to work in a remote environment if needed

Physical Demands

• Sit for prolonged periods
• Bend, stoop, and stretch
• Lift up to 20 pounds
• Manual dexterity for computer and office equipment

INDLK

Job Types: Full-time, Contract

Pay: $19.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person