Customer Support Associate IV
Job Title: Customer Support Associate IV Pay Rate: $22.00 - $24.00/hr Location: Milford, OH ZIP Code: 45150 Area code: 513, 283 Start Date: Right Away Keywords: #MilfordJobs; #CustomerSupportjobs; Benefits: On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.
- Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.
- Six Paid Statutory Holidays after 90 days probationary period.
- One Week Paid Vacation Bonus after six months / 960 regular hours, and every six months worked. *Weekly pay by direct deposit.
- Performance Reviews (and compensation reviews)
- Receive customer orders (both internally and externally), reviewing customer order requirements
- Resolve any missing, ambiguous or non-standard customer requirements
- Enter orders into the business system and following up with customers regarding changes to orders
- Be accurate in all phases of order entry, debits, credits and returns and the approval process according to Client guidelines.
- Counsel customers on basic information concerning shipments, availability, packaging, and other general information.
- Communicate with Client Plants, Client Warehouses, Supply Chain, Shipping, Sales, Technical Service, Pricing, etc.
- 1 year external working experience in Customer Service related field or college degree.
- Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.
- Have understanding of all Client policies and special product requirements and follow the guidelines.
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