Parcel Specialist

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The Parcel Specialist is responsible for overseeing the management of parcel customers and serving as the primary point of contact for their diverse needs. This role is tasked with delivering exceptional service and communication and fostering strong relationships with both internal partners and external clients to ensure mutual success. Proactively engaging with external customers, the Parcel Specialist aims to expand ODW’s presence with each client, driving growth and solidifying the company's position in the market.

Essential Responsibilities

• Manage small to mid-sized customer accounts
• Review weekly KPI Metrics
• Provide parcel spot quotes upon request
• Develop a detailed understanding of the ODW parcel pricing contracts with carriers, clients and vendors
• Offer solutions for support needs in Quarterly Business Review (QBR) process and other customer presentations
• Oversee any after-hours customer issues or urgent requests, both internal and external
• Prepare and present monthly budget reports and communicate with team leader on sales, profit, number of orders, and changes in customer communication
• Create and maintain customer profiles for each managed account
• Assist with customer onboarding
• Assist in data analysis and bid process for prospective parcel clients with the long term goal of owning this function
• Problem solve operational issues as needed – may involve interdepartmental and/or vendor involvement
• Develop and maintain relationships with program vendors, carries and clients
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• Bachelor’s degree preferred
• Previous experience working in logistics preferred
• 1+ year(s) of account/order management experience preferred

Capabilities

• Ability to work unsupervised in a setting without direct on-site leadership
• Strong interpersonal and communication skills
• Ability to prioritize and multitask
• Strong attention to detail

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

INDSA