Field computer technician
What Success Looks Like In This Role
- Serves as Field Engineer for large, complex clients and across the range of company products and services.
- Performs server and storage break and fix.
- Performs VIP deskside support activities.
- Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
- Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
- Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.
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