Product Tooling - Senior Associate

Job Description

Join the Consumer & Community Banking (CCB) Product Operations team for a dynamic opportunity to provide solutions for the broader Product, Experience, Data and Technology (PXT) community and helping teams course-correct where they deviate from established guidelines. Our team has a passion for learning, developing new processes and helping other teams improve their performance.

As a Senior Associate in the Product Operations team, you will be a self-starter focused on the governance, adoption and usage of agility tools within Product, Experience, Data and Technology teams. In this role you will be at the forefront of the migration of our toolset to the Cloud.  Helping train, coach and champion our tools to over 26K team members in the organization. You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.  If you are passionate about Agile ways of working then this is the role for you.

Job responsibilities

• Create and define tooling solutions for CCB Product, Experience and Technology Agility Tools
• Focus on adoption of consistent tool usage across the PXT community by reviewing requested changes to policies and providing recommendations, and work with products to drive adoption of new policies
• Draft, publish and maintain system and process documentation as a source of reference for PXT
• Provide team guidance to product teams on usage of Agility tools and practices
• Focus on delivering the PXT leadership vision even when encountering headwinds
• Leverage analytic tools to provide insights and guidance on tool usage and areas for improvement 
• Build and maintain relationships across PXT community in order to effectively guide and influence change
• Identify opportunities to help teams better adhere to our data quality standards
• Ensure strategic updates are represented in the tool and work closely with training teams to create training content as tool usage evolves and policies change 
• Participate in community engagement and represent Product Operations in key forums
• Manage multiple stakeholders across the Consumer & Community banking community

Required qualifications, capabilities, and skill s

• Bachelor’s degree
• 4+ years of experience in product, change management or process improvement.
• Exceptional written and verbal communication skills, including experience with executive level communication.
• Ability to build strong internal and external client relationships.
• Proficiency with Microsoft Office products.
• Candidates must be self-motivated and confident in ambiguous circumstances.
• Agile product experience. 
• Agile project management tools including Align, Jira, Confluence.

Preferred qualifications, capabilities, and skills

• Experience working on projects through all phases of a software development lifecycle
• Exposure to Cloud architecture or migration to a Cloud environment

Additional Information

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.