Medical Call Center Scheduler

Job Title: Medical Call Center Scheduler

Location (City, State): Boardman, OH 44512 (Onsite)

Industry: Healthcare / Medical Services

Pay: $16 – $19 per hour

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits

About Our Client:

Addison Group is partnering with a growing healthcare organization in the Boardman, Ohio area to hire a Call Center Scheduler. Our client is expanding their outpatient services and is adding this position to support increased patient volume. The organization offers a collaborative, patient-focused environment with long-term stability and growth opportunities.

Job Description:

The Call Center Scheduler serves as a key point of contact for patients, coordinating physician office appointments and supporting pre-registration activities. This role is based onsite and involves handling a high volume of inbound and outbound calls while delivering a positive and professional patient experience.

Key Responsibilities:

• Answer and manage inbound and outbound patient calls in a fast-paced scheduling environment
• Coordinate and book physician office appointments across multiple specialties
• Collect, verify, and update patient demographic and insurance information
• Perform insurance eligibility checks using electronic systems
• Route calls appropriately and document messages accurately
• Enter and maintain patient information within the EMR system
• Forward referrals to appropriate offices or facilities
• Provide self-pay estimates and complete required documentation
• Respond to patient questions professionally via phone and in person
• Follow established workflows to ensure regulatory and compliance standards are met
• Assist with additional administrative duties as needed

Qualifications:

• Minimum of 2 years of experience in a call center, scheduling, or healthcare front-office role
• Prior medical appointment scheduling experience preferred
• Experience working within EMR systems; basic Excel skills required
• Contact center software experience is a plus
• Strong communication and customer service skills
• Detail-oriented with the ability to manage multiple tasks efficiently
• Reliable, proactive, and team-oriented work style

Additional Details:

• Schedule: Monday–Friday, day shift
• Hours: 7:30 AM–4:00 PM (flexible start between 7:30–8:30 AM)
• Training hours align with standard schedule
• Overtime available as needed
• Position type: Full-time, permanent
• Onsite role with free parking and nearby public transportation access

Perks:

• Medical, dental, and vision benefits available shortly after hire
• 401(k) with company match
• Paid time off accrues from day one (usable after 90 days)
• Up to 15 days PTO plus 7 paid holidays in the first year
• Approximately three weeks off during the first year
• Onsite amenities including café, coffee options, and fitness center
• Business casual dress code (scrubs permitted)
• Supportive, team-oriented workplace culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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