Assistant General Manager

Assistant General Manager – Aquatics Focus

Location: Springboro, Ohio
Position Type: Fulltime 40hrs a week (days and hours vary based on school needs)

About the Role

Aqua-Tots Swim School is looking for an  Aquatics-Focused Assistant General Manager  to partner with the General Manager in leading daily operations, driving lesson quality, and developing our aquatics team.

This role is heavily centered on  aquatics leadership , including training, curriculum execution, staff development, deck supervision, and maintaining high safety and performance standards.
The ideal candidate is passionate about coaching instructors, improving lesson consistency, and creating a positive, growth-focused culture on the pool deck.

Key Responsibilities

Aquatics Leadership (Primary Focus)

• Oversee aquatics operations to ensure all lessons meet Aqua-Tots Curriculum Standards.
• Lead Aquatic Manager, Master Instructors, and Deck Supervisors in maintaining high-quality teaching.
• Conduct regular lesson observations to assess safety, consistency, and curriculum adherence.
• Support and oversee In-Water Evaluations (scheduled, completed, and conversions).
• Coach instructors on teaching skills, swimmer progression, and parent communication.
• Lead follow-up on student progression and all curriculum- or instructor-related drops.
• Ensure the pool environment is safe, clean, organized, and aligned with brand standards.
• Support training and development plans to grow instructors into Deck Supervisors, Master Instructors, and future leaders.

Customer Service & Family Experience

• Model Aqua-Tots Core Values in all interactions with families.
• Provide high-quality parent communication, feedback, and issue resolution.
• Educate families on the Learn-to-Swim Program and guide them to the correct class level.
• Maintain visible presence in the lobby to engage with families and support the customer experience.
• Oversee responses to customer feedback across email, social media, and in-person conversations.

Staff Leadership & Development

• Partner with GM to lead, coach, and develop the aquatic and front desk teams.
• Support hiring, onboarding, training, and performance evaluations for all staff.
• Ensure consistent team communication through Staff Meetings, In-Services, Master Instructor meetings, and Deck Supervisor meetings.
• Maintain succession planning and training pathways for aquatics roles.
• Support AM and OM in managing performance concerns and underperformance.
• Reinforce a strong team culture, professionalism, and positive work environment.

Facility & Safety Oversight

• Ensure the pool deck, pump room, and facility meet Aqua-Tots safety and cleanliness standards.
• Monitor chemical logs, pool operations, and safety protocols with the Aquatic Manager.
• Review incident reports and take corrective action when needed.
• Maintain a safe, welcoming environment for team members and families.

Operations, Sales & Marketing Support

• Assist with curriculum-based sales conversations and program recommendations.
• Support tracking and converting In-Water Evaluations into enrollments.
• Help manage class schedules and staffing to meet demand and maintain lesson quality.
• Contribute to grassroots and local marketing initiatives as needed.
• Assist with budget awareness, labor management, and basic accounting procedures.

Schedule & Weekly Expectations

• Full-time, salaried role (40+ hours/week)
• Open availability as schedule varies based on school needs
• Minimum weekly expectations:
  • Regular deck presence for coaching, observing, and supporting aquatics
  • Frequent lobby presence to connect with parents

Minimum Qualifications

• High school diploma or GED (Bachelor's preferred)
• 18+ years old
• Valid driver's license
• Open availability, including weekends
• 2+ years of management or leadership experience preferred
• Background in aquatics, coaching, swim instruction, or recreation strongly preferred (not required)

Preferred Skills & Competencies

• Strong aquatics knowledge or willingness to become an expert
• Experience training or developing others
• Ability to assess performance and give constructive feedback
• High energy, positive attitude, and passion for child development
• Excellent communication and customer service skills
• Strong social skills and professional presence
• Ability to lead by example and motivate a team
• Attention to detail and strong follow-through
• Comfort working in a fast-paced, active environment

Compensation & Benefits

• $30,000–$38,000 per year
• Health insurance
• 401(k)
• Paid time off