Marketing Business Operations - Control Lead

Job Description

Firmwide Impact Marketing & Communications aims to drive a positive reputation of JPMorganChase by demonstrating the firm’s business, economic and community impact. We do this by deploying public affairs marketing & communications strategies that showcase our firmwide impact in support of clients, customers, employees & communities.

As a Business Operations Control Lead for Firmwide Impact Marketing team, you will manage our team’s risk and control agenda and process improvement. 

You will possess an understanding of our operational models and work closely with various business functions including finance, controls and risk, legal and compliance, etc. 

You will be responsible for reviewing all marketing content to document proper approvals and work with the marketers to monitor and manage expiring content. 

You will partner with Business Operations team members to assess vendor management and spend approval process, and content management oversight to ensure we have the right processes and tools to document our controls. 

Job responsibilities

• Partner with the line of defense teams such as Controls, Compliance and Operational Risk teams to develop procedures and job aids; supporting their test monitoring activities and planned audits
• Serve as team’s Authorized Approver for all marketing content ensuring reviews are properly documented in our tool of record and address all legal feedback
• Lead process improvement initiatives
• Has knowledge of vendor management, third-party oversight and sourcing processes
• Project manage and deliver key work streams and tasks for Firmwide Impact Marketing’s campaigns and programs
• Help drive budget management efficiencies and support annual planning and budget process in close collaboration with Finance including day-to-day financial activities
• Provide a high level of responsiveness to ad-hoc requests related to project management, presentation development, and analysis
• Participate in collaborative initiatives with team members, looking for ways to continually simplify, improve, and add value to existing processes
• Drive culture/employee engagement within the team (e.g., newsletters, town halls, offsites, onboarding, collaborative team SharePoint Site, etc.)

Required qualifications, capabilities and skills:

• 7-10+ years of relevant experience in marketing business operations driving risk and control agenda with strong project management skills 
• General analytical capabilities coupled with the ability to identify issues, gather and analyze data, obtain consensus and implement change
• Well-developed organizational skills to manage multiple projects and priorities.  Must be self-directed, proactive, high energy, detail and results-oriented
• Strong written and oral communications skills, including the ability to synthesize “the story” for executive-level audiences and adjust communication and style based on different audiences and agendas

Preferred qualifications, capabilities and skills:

• Experience understanding business drivers and ability to produce accurate analyses
• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Experience working cross-functionally and collaborating with team members across business and staff areas at all levels, and achieve goals without direct control over all resources
• Self-motivated, tenacious and able to work with high degree of independence

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.