It generalist

We are seeking a skilled and service-oriented IT Generalist to join our County’s Information Technology team. This position plays a vital role in supporting County staff by providing technical assistance, maintaining IT infrastructure, and ensuring the smooth operation of hardware, software, and network systems.

Key Responsibilities

Technical Support & Troubleshooting

· Provide first- and second-level support for hardware, software, and network issues.

· Troubleshoot and resolve IT problems efficiently; escalate complex issues as needed.

· Assist with installation and maintenance of desktops, laptops, printers, phones, and other devices.

· Manage and maintain servers, networks, and IT infrastructure.

· Perform system updates, patches, and backups.

· Enforce data security protocols and manage access controls.

· Install and support software applications across departments.

· Maintain inventory of IT assets.

· Coordinate with vendors for procurement and support.

· Track IT issues and resolutions using a helpdesk system.

· Maintain system documentation and assist with compliance reporting.

· Train staff on IT best practices and software tools.

· Set up devices and accounts for new employees.

· Support IT-related projects and cross-departmental initiatives.

· Assist in evaluating and implementing new technologies.

Qualifications

· Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

· 2+ years of experience in IT support or generalist roles.

· Experience with Active Directory, Group Policy, and system/network monitoring tools.

· Preferred certifications: CompTIA A+, Network+, MCSA.

Knowledge & Skills

· Proficiency with Windows, macOS, Linux, Microsoft 365, and Google Workspace.

· Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs).

· Familiarity with cloud platforms (AWS, Azure, Google Cloud).

· Knowledge of cybersecurity best practices.

· Experience with scripting tools (PowerShell, Bash) is a plus.

· A problem-solver with strong technical and communication skills.

· A team player who thrives in a fast-paced, service-oriented environment.

· Someone who is proactive, organized, and eager to support County operations through technology.

Wage : $24.64 - $30.81 per hour

Apply: Submit application and resume to [email protected]

Benefits: Paid sick time, 12 paid holidays, vacation accrual, insurance (medical, dental, vision, etc), OPERS pension

Job Type: Full-time

Pay: $24.64 - $30.81 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person