Service Administrator - III

Service Administrator – III
Fully onsite position in Hilliard, OH
Monday – Friday 7:00 AM – 4:00 PM (1-hour lunch break)
Pay Rate: $28/hour - $29/hour

Requirements

• High school diploma or equivalent required

• Significant relevant work experience in customer service, service coordination, or administrative support

• Experience in automotive, truck repair, or service environments preferred

• Strong customer service and communication skills

• Ability to manage multiple tasks in a fast-paced environment

• Basic mechanical knowledge or familiarity with service operations preferred

• Experience creating work orders, estimates, and invoices

• Proficiency with service management or business systems

• Associate’s degree or technical degree in automotive or trucking industries is a plus

Position Summary

The Service Administrator serves as the first point of contact for customers at the branch, ensuring a high level of customer service while supporting service operations. This role is responsible for assisting customers, creating work orders, preparing estimates, and maintaining accurate service documentation.

Key Responsibilities

Customer Service

• Serve as the first point of contact for customers in person and over the phone

• Build and maintain positive relationships with customers

• Assess customer needs and gather necessary service information

• Provide status updates regarding service work when requested

Service Operations

• Create estimates and quote repair services

• Open and manage work orders in the service system

• Handle invoicing and ensure accurate service documentation

• Assist with service coordination between customers and technicians

Administrative Support

• Maintain accurate records for customer and equipment information

• Support warranty documentation and claims processing when needed

• Document troubleshooting and service details in internal systems

• Ensure all service activities are properly recorded and tracked

Core Competencies

• Customer focus

• Effective communication

• Conflict management

• Financial awareness related to service quotes and invoicing

• Organization and multitasking

• Ability to work collaboratively with technicians and support teams