Case manager

Job Posting: Case Manager – Toledo, Ohio

Healspace Recovery | Clinical Services Department

Position: Case Manager

Location: 5085 Monroe Street, Toledo, Ohio

Schedule: Full-time

Status: Exempt (Learned Professional)

Reports To: Clinical Supervisor

About the Role

Healspace Recovery is seeking a Case Manager to support clients participating in mental health and substance use disorder treatment. This position focuses on engagement, coordination, and ensuring each client can access the services necessary for their recovery.

Case Managers work closely with clinical staff, medical providers, and community partners to reduce barriers, improve stability, and promote whole-person wellness.

What You’ll Do

• Provide person-centered case management aligned with each client’s individualized recovery plan

• Monitor behavioral health needs, physical health concerns, and social determinants of health

• Coordinate referrals to housing programs, benefits, medical providers, employment resources, and recovery supports

• Assist with scheduling, appointment reminders, and follow-up to support attendance and engagement

• Facilitate or assist in psychoeducational and skills groups as assigned

• Complete documentation accurately and within required timeframes

• Conduct outreach within 24 hours of receiving new cases and remain in regular contact based on client need

• Participate in interdisciplinary treatment planning, care coordination, and transition planning

• Maintain productivity expectations and comply with all agency policies and ethical standards

Required Qualifications

• Active Ohio CDCA or ability to obtain within 90 days

• High school diploma or GED

• At least one year of experience in behavioral health, substance use treatment, or recovery support

• CPR/First Aid/AED training (or willingness to complete within 30 days)

• Crisis prevention/de-escalation training (or willingness to complete within 90 days)

Preferred Qualifications

• Associate or bachelor’s degree in social services, psychology, or a related field

• Experience working with co-occurring mental health and substance use disorders

• Knowledge of community resources, benefits systems, and referral processes

Skills That Help You Succeed

• Ability to engage individuals managing mental health and substance use challenges

• Strong communication and customer service skills

• Effective collaboration within a multidisciplinary team

• Ability to manage multiple priorities, maintain accuracy, and meet deadlines

• Professional boundaries, sound judgment, and comfort navigating crisis situations

• Knowledge of local community resources and support systems

Work Environment

• Office-based with occasional community-based coordination

• Frequent interaction with individuals experiencing acute symptoms or crises

• Drug- and alcohol-free workplace

• May involve local travel between Healspace sites

• Reasonable accommodations available for qualified applicants

Why Join Healspace

Healspace Recovery offers a supportive and mission-driven environment with clear expectations, strong supervision, and opportunities for professional growth. Staff are part of a collaborative team dedicated to delivering high-quality, trauma-informed care.

How to Apply

Submit your resume and cover letter to:

[email protected]

We welcome applicants who are passionate about supporting recovery, reducing barriers to care, and helping clients build stability and resilience.

Healspace Recovery is an Equal Opportunity Employer.