Medical Scheduler I

Job Description

Job Description

Essential key responsibilities:

• Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers’ inquiries.
• Schedule appointments and cancellations by phone or faxed referral
• Understands scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location
• Understands all appointment and procedure types and the preps associated with each type
• Understands insurance protocols for scheduling and pre-certification
• Daily reviews and has working knowledge of physician and office schedules
• Obtain patient insurance information and enter into computer
• Receive consultation requests from hospitals; obtain patient information, and notify physicians or provider/practitioner (MCE & RMH only) by entering consult request into online paging system
• Call in prescriptions for designated preps to pharmacies as necessary

Knowledge, Skills and Abilities:

• Knowledge of medical terminology
• Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
• Ability to organize work material to ensure accuracy of job performance
• Skills to handle a multi-line phone system.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve problems
• Ability to maintain confidentiality regarding health and financial information.

Job Requirements:

• Must have high school diploma or equivalent
• Prefer at least 2 years ‘experience working in a medical environment and /or call center.