Back of House Team Member

Job Description: Team Member

Location: Chick-fil-A North Canton FSU

Reports To: Shift Leader / Director

Mission

Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick-fil-A North Canton’s core values — every guest, every time.

Outcomes (What You Must Get Done)

To succeed in this role, the Team Member must consistently accomplish the following:

• Achieve 95%+ order accuracy on all guest transactions during assigned shifts
• Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts
• Consistently receive positive guest feedback or zero guest complaints during assigned hours
• Demonstrate 100% compliance with food safety and sanitation procedures
• Arrive on time and ready to work for 95%+ of scheduled shifts per month
• Support teammates and leaders proactively by anticipating needs and offering assistance
• Complete all assigned training modules and demonstrate role competency within 30 days of hire

Competencies (Skills and Traits Required for Success)

Behavioral Fit – What A Players Bring

• Integrity: Always chooses to do the right thing, even when unsupervised
• Efficiency: Works quickly without sacrificing quality or accuracy
• Follow-through: Completes tasks thoroughly and reliably without reminders
• Flexibility: Adapts easily to changes in team, role, or environment
• Attention to Detail: Catches mistakes before they reach the guest
• Persistence: Keeps going until the job is done right
• High Standards: Holds self and teammates to consistent excellence
• Communication: Speaks clearly, listens actively, and resolves conflicts with professionalism

Cultural Fit – Who Thrives Here

Words that describe our team culture:

• Positive – We create joy for guests and each other
• Humble – We put others first and serve with gratitude
• Reliable – We show up on time and follow through
• Teachable – We seek feedback and grow through it
• Team-oriented – We win together by helping each other

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.