Senior business systems analyst - technical

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Systems Analyst within PNC's Lending Technology organization, you will be based in Pittsburgh PA, Strongsville OH, Dallas TX or Birmingham AL. Responsibilities require time in the office or in the field on a regular basis. This position is primarily based in a location within PNC's footprint.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• This team does development for backend credit card systems

• Provide information about credit cards once they are approved to other systems as needed regarding usage, payments, etc.

• Perform as Liaison between the business and credit card IT staff

• Analyze Business Requirements translating to technical requirements for IT staff.Collaborates with other technical teams where integrated solutions are required.Perform research of existing processes and documents as needed.

• Work as part of an Agile crew, attending daily standups and typical agile ceremonies

• Must be independent, comfortable scheduling meetings with Business users and other teams to gather requirements and create designs as needed

• Participate in ensuring stories in Jira have all the information that is needed to complete the work

• Update stories as they complete in Jira, work with testers/developers/users to assist in testing and troubleshooting problems as needed

• Responsible for ensuring they have what they need to complete their work.Everyone on the team should feel comfortable to speak up if they need help, do not understand, or need more work, etc.

• Work with the Business, Architect, Tech Lead, , Scrum Master, Developers, and Testers on the team to ensure work gets completed correctly and on time for each release

• Be comfortable attending meetings both online and in person in the office, able to use Teams and Outlook effectively, as well as Word, Excel and Visio for documentation

• Ability to troubleshoot Incident tickets as they come in, willing to dig in and ask questions, meet with users and developers, get enough information to help troubleshoot problems

• Possess enough technical skills to be able to work independently in creating requirements and designs, work through documentation and job/process flows, etc.

Preferred Skills

• Analytical thinking and problem solving skills

• Capable of breaking down complex processes.

• Ability to articulate the differences between what, why, and how a given process works.Analysis skills, ability to run queries against SQL tables

• Excellent communication skills, comfortable presenting to non-technical stakeholders

• Ability to interpret and update data flow diagrams, source to target mappings

• Experience writing technical requirements, proficiency in Excel, Word, Visio for creating requirements and design documents

• Ability to develop testing criteria from defined processes

Nice to have

• Ability to review code in tools such as Bitbucket, Jenkins, Endeavor, etc. for some basic code reviewing for use in problem/troubleshooting with the business, and creating requirements and designs/user stories

• Experience with MS Sql Server, Oracle Exadata, Hadoop, Db2 would be a plus

• Experience on an agile crew, Kanban or Scrum, Jira, Confluence, Sharepoint would be a plus for writing stories for developers based on business requirements

• Ability to understand data file composition from cobol copybooks, json, xml, etc.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Business Systems Analysis, Business Systems Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Systems Analysis, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $45,000.00 - $108,445.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/14/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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