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Director of Consumer Collections Strategy/Operations

Newbold Advisors, LLC
Cincinnati, OH
Banking

Cincinnati, Ohio Direct Hire Oct 9, 2025

Job Title: Director of Consumer Collections Strategy/Operations and Sr. Manager of Consumer Collections (2 roles)

 Job Location: Cincinnati, OH or Grand Rapids, MI (onsite - relocation package offered)

 Job Type: Direct Hire

Compensation: $170-275,000 (annually) with an employee benefits package and lucrative bonus and stock plans. Salary will depend on the role and the candidate’s level of experience.

General Job Description: Our client is seeking TWO transformative leaders to reimagine and modernize the Consumer Lending Collections function for one of the nation’s top finance institutions. These roles will lead the end-to-end collections organization across multiple lending products, overseeing daily operations, portfolio management, vendor performance, and risk outcomes. You will spearhead modernization initiatives, including platform migrations, omnichannel engagement, predictive contact strategies, and new telephony systems, while implementing specialized workflows and scorecard-driven approaches for high- and low-risk accounts. Partnering closely with Risk, IT, Credit, and Operations leadership, you will drive delinquency reduction, charge-off mitigation, and operational efficiency, while forecasting trends and supporting executive-level decisions. These positions also include talent development and succession planning responsibilities, making it ideal for a proven collections executive ready to step into a future head-of-function role.

Job Requirements

  • Director Role requires:
    • 10+ years leading consumer collections or recovery operations in auto, mortgage, or credit card sectors
    • Experience managing large teams up to 500 FTE, including offshore
    • Proven track record in transforming large-scale collections operations, including platform and telephony modernization, and digital engagement strategies
  • Sr. Manager role requires:
    • 5-10 years of Collections experience in a senior role
    • Experience managing 75-150 people and complex vendor relationships
    • Experience in back-end recovery (attorneys, probate, collections)
  • Expertise in delinquency segmentation, loss forecasting, and operational performance optimization
  • Strong executive presence with experience influencing senior leadership and engaging with regulators
  • Demonstrated ability to drive cost savings, process improvements, and sustainable operational change
Newbold Advisors, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted 2025-10-24

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