UPS Store Customer Service Associate / Retail Sales Associate

Job Description

Job Description

UPS Store Customer Service Associate / Retail Sales Associate

Medina, Ohio

Join a locally owned and growing UPS Store team focused on exceptional customer service, professionalism, and community relationships.

We are seeking dependable, customer-focused individuals who enjoy working with people, solving problems, and operating in a fast-paced retail environment. This position combines customer service, shipping and packaging support, retail sales, and light business services in a professional storefront setting.

This is an excellent opportunity for someone seeking stable employment, a positive team culture, and opportunities to grow within a well-established local business.

What We Offer

• Competitive hourly pay based on experience
• Flexible scheduling options
• Supportive and team-oriented work environment
• Opportunity for advancement, increased responsibility and training
• Consistent customer interaction in a professional retail setting

Key Responsibilities

• Deliver friendly, professional customer service to walk-in customers
• Process domestic and international shipments accurately using shipping and POS systems
• Assist customers with packaging, labeling, printing, and shipping solutions
• Operate office equipment, including copiers, printers, scanners, and fax services
• Handle cash and card transactions accurately
• Recommend and explain products and services to customers based on their needs
• Support mailbox services, package tracking, Amazon returns, and other customer inquiries
• Maintain a clean, organized, and professional store appearance
• Assist with opening/closing procedures and daily operational tasks

Qualifications

• High school diploma or equivalent preferred
• Strong communication and interpersonal skills
• Comfortable working with computers and technology
• Ability to multitask and remain organized in a busy retail environment
• Prior retail, hospitality, shipping, or customer service experience preferred
• Ability to occasionally lift packages up to 50 pounds

Ideal Candidate

The ideal candidate is dependable, detail-oriented, personable, and comfortable interacting with customers throughout the day. We value professionalism, initiative, and a positive attitude.

About Us

The UPS Store is a locally owned business serving Medina and surrounding communities with shipping, printing, mailbox, and business service solutions for individuals and small businesses.