Customer Support Specialist
Company Description
About Us
At Signal Tru Brand, we are dedicated to helping our clients amplify their message through impactful promotional strategies and unforgettable event experiences. Our team specializes in brand visibility, customer engagement, and strategic event execution. With a focus on excellence, innovation, and teamwork, we aim to create compelling brand narratives that leave a lasting impression.
Job Description
Job Description
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Toledo, OH. This role is essential in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive experience with our services.
Responsibilities
Respond to customer inquiries via phone, email, and internal ticketing systems
Resolve issues and provide accurate product or service information
Document customer interactions and escalate complex issues when necessary
Maintain a high level of professionalism and empathy in all communications
Collaborate with internal teams to improve customer service processes
Identify recurring customer concerns and recommend process improvements
Qualifications
Qualifications
High school diploma or equivalent (Associate or Bachelor’s degree preferred)
Minimum 2 years of experience in a customer support or client service role
Strong written and verbal communication skills
Excellent problem-solving and organizational abilities
Proficiency with customer service software and Microsoft Office Suite
Ability to work independently and as part of a team
Additional Information
Benefits
Competitive salary ($55,000 - $60,000 annually)
Opportunities for growth and advancement within the company
Comprehensive training and onboarding
Health, dental, and vision insurance
Paid time off and holidays
Supportive and team-oriented work environment
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