Program Analyst AFIT/CI

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. 

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. 

Credence has an immediate opening for an experienced Program Analyst who will be primarily responsible for supporting the Air Force Institute of Technology School of Civilian Institution Programs (AFIT/CI) at WPAFB, OH. 

AFIT/CI is the Air Force’s professional arm managing and providing administrative control and funding support to Air Force and Space Force officers, enlisted, and civilians selected to complete advanced academic and professional degrees, fellowships with industry partners, and medical professional residencies in sister services, federal agencies, and non-federal educational programs located in the United States and abroad. Additionally, AFIT/CI funds the Air Force Medical Command (AFMED) Health Professions Loan Repayment Program. Each year, the Civilian Institution Programs Directorate supports over 2,500 active duty and reserve officers enrolled in educational programs nationwide and overseas and evaluates and processes loan repayments for over 45 participants in the Health Professions Loan Repayment Program. The Directorate's advanced academic degrees, fellowships, and medical professional residencies range in length anywhere from ten months to seven years and are conducted in primarily traditional face-to-face, brick and mortar campus classroom and business industry settings.

Responsibilities include, but are not limited to the duties listed below

• Provide program support to the AFIT/CI Directorate as a senior advisor to the Directorate leadership, assisting with planning, execution, and monitoring of key programs and initiatives.
• Facilitate communication and coordination across various teams and stakeholders, ensuring alignment with Directorate objectives.
• Manage graduate professional officer enrollments in a variety of academic specialties and providing guidance to CI Program Managers.
• Create and maintain electronic and paper records in compliance with the approved DAF requirements. Retention and disposition schedules will be followed for proper and timely destruction. Program execution statistics and any enrollment completion records necessary for annual programming decisions within AFIT, Air University, or other Headquarters-level agencies, are provided to the responsible authorities when requested.
• Document organization-specific processes and their roles and responsibilities within them (as derived from the requirements in this PWS).
• Provide expert data analytic support to leadership and budget analyst in the development, management, and strategic analysis of AFIT/CI program enrollment and financial data. This includes identifying trends and elevating process improvements to leadership.
• Monitor content on the AFIT/CI student portal and identify errors and recommend changes when appropriate.
• Proactively identify, analyze, and resolve complex application and enrollment management issues that arise during program execution, ensuring minimal disruption to student services and program operations. This includes:

• Investigating and resolving escalated application and enrollment issues that require in-depth analysis and coordination with multiple stakeholders (e.g., staff and mission partners),
• Developing and implementing process improvements to prevent recurring application and enrollment issues and enhance the overall student experience,
• Serving as a subject matter expert (SME) on application and enrollment management policies and procedures, providing guidance and support to other team members,
• Conducting root cause analysis of complex issues to identify underlying systemic problems and recommend corrective actions,
• Developing and maintaining documentation of common issues and their resolutions, creating a knowledge base for future reference, and
• Collaborating with IT staff to troubleshoot technical issues related to application and enrollment systems.

Requirements

• Clearance: Secret
• MS/MA degree in Human Resources, Business Management, Healthcare Management or related discipline
• Five years experience in higher education administration

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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