Executive Communications Manager

Job Description

Serve as a trusted advisor and support Executive Communications supporting the Head of Branch Network Optimization & One Chase Strategy. Enhance our collaborative culture, support senior leaders and other communications managers developing strategic messaging. 

As an Executive Communications Manager within Consumer & Community Banking you will partner with the Head of Branch Network Optimization & One Chase Strategy, as well as senior leaders across Consumer Banking, to develop and execute strategic, 360-degree communications that support the planning, building and growth of the branch network. In addition, you will collaborate closely with cross-functional partners to deliver high-impact communications that clearly articulate priorities, drive engagement and celebrate achievements. In addition, you will bring your extensive experience in executive communications, strong business acumen and a proven ability to distill complex concepts into compelling, inspiring narratives. 

Job responsibilities

• Develop and execute strategic communication plans that align Branch Network Optimization & One Chase Strategy objectives with the broader Consumer Banking strategy.
• Craft clear, high-quality materials including executive speeches, presentations, internal memos and event scripts for senior leaders.
• Partner closely with senior executives to shape and deliver messages that engage employees and stakeholders across the firm.
• Lead the planning and coordination of internal speaking opportunities, leadership forums and employee engagement events.
• Collaborate with Consumer Banking Leadership, Communications and other functional partners to ensure message alignment and amplification across channels.
• Serve as a trusted advisor to the Head of Branch Network Optimization & One Chase Strategy, providing expert counsel on tone, storytelling and communication strategy.
• Identify opportunities for thought leadership and elevate Branch Network Optimization & One Chase Strategy’s voice across internal platforms.
• Translate complex product, technology and data concepts into accessible, business-focused messages.
• Measure and assess communication effectiveness and evolve strategies to improve impact and engagement.
• Remain current on industry trends, competitor activity and regulatory developments to inform strategic messaging.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Communications, Public Relations, Journalism or a related field.
• 7+ years of experience in executive communications
• Exceptional writing, editing and verbal communication skills with a strong eye for detail and visual storytelling.
• Demonstrated experience developing and executing communications that drive business alignment and cultural engagement.
• Proven ability to partner with senior executives and provide strategic counsel in a fast-moving environment.
• Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives.
• Proficiency in Microsoft Office Suite and collaboration tools.

Preferred qualifications, capabilities, and skills:

• Executive communications, preferably in financial services.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.