Client First Center Advocate POST NUMBER: 436317
Job Posting: Client First Center Advocate I
Location: Fairfield, OH
Job Summary:
We are seeking a dedicated and customer-focused Client First Center Advocate I to join our team. In this role, you will engage with customers through various service channels, including phone, email, social media, and online chat. As a representative of our financial institution, you will ensure a positive customer experience by addressing inquiries, resolving issues, and identifying sales opportunities.
Key Responsibilities:
Respond to customer inquiries regarding bank products and services via phone and digital channels.
Identify and refer sales opportunities to appropriate sales associates.
Stay up-to-date on products, services, policies, and procedures.
Resolve customer inquiries related to loan products.
Conduct account research to address customer issues and provide accurate resolutions.
Process customer account transactions and maintenance requests with precision.
Strive for first-contact resolution of customer inquiries and concerns.
Escalate complex customer requests when necessary.
Qualifications:
High school diploma or GED required.
Proven experience in providing exceptional customer service.
Strong problem-solving and communication skills.
Ability to work efficiently in a fast-paced environment.
Remote Work Requirements:
Meet minimum performance standards and complete assignments on time.
Maintain availability during designated business hours.
Reside within 60 miles of Fairfield, OH,
Have a designated, distraction-free work environment at home.
Ensure dependent care is arranged during working hours.
Access to high-speed internet that meets performance requirements.
Recommended Jobs
Leasing Consultant- Grove City, OH
Job Description Job Description Leasing Consultant Grove City, OH Are you an enthusiastic person with a positive, team-oriented attitude? Do you enjoy interacting and working with others to…
CUSTOMER SERVICE REPRESENTATIVE LEAD
CUSTOMER SERVICE REPRESENTATIVE LEAD Location Worthington, OH (Worthington area) : About UMWSB: We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consume…
Interior Design Sales Consultant
Job Description Job Description Benefits: ~401(k) matching ~ Company parties ~ Dental insurance ~ Flexible schedule ~ Health insurance ~ Training & development ~ Vision insurance …
Floor Technician/Carpet Tech
Job Description Job Description Benefits: ~401(k) matching ~ Bonus based on performance ~ Company parties ~ Competitive salary ~ Employee discounts ~ Flexible schedule ~ Free unifor…
Class A CDL Truck Driver
ECMD is100% employee ownedwith a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and int…
Sales Territory Manager - Southeast
TITLE:Sales Territory Manager REPORTS TO: Executive VP/General Manager JOB PURPOSE: Establish market presence of Revere Transportation Solutions by identifying and securing new business opportunitie…
NDT Field Services General Manager - Heath, OH
Job Description Job Description POSITION SUMMARY: The Field Services General Manager will have full responsibility for all field activities and part of the business unit, which includes the fina…
Metal Casting Laborer
Job Description Job Description Overview Tradesmen International is immediately hiring skilled Metal Casting Laborers for projects located in and around Waupaca, WI . This is a first shif…
Explore the Heartbeat of Cincinnati: RN Adventure Awaits!
RN Cardiac Cath Lab job in Cincinnati, OH Embark on an enriching journey as a Registered Nurse in Cincinnati's vibrant healthcare landscape. With access to top-tier medical facilities and a dynamic C…
100% Remote Oracle Cloud Compensation Lead.
Hi Hope you are doing well !! I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you. Title : 100% Remote Oracle Cloud Comp…