Experienced BDC/Call Center Rep
EXPERIENCED BDC/Call Center Reps Great pay! Commissions based on appointments & sold vehicles! Paid weekly, commissions paid monthly. Responsibilities
- Reach out to customers by completing phone calls, emails, and text messages (100+/day) as assigned by the CRM system and/or management
- Work closely with service management to communicate customer expectations and ensure a fantastic customer experience
- Present in a professional and well-spoken manner at all times
- Generate service appointments by working with prospective customers who have requested assistance or information via internet, email, chat or phone call inquiries
- Generate appointments by selling the value of our store, our high level of service and track record of integrity and customer care
- Log all activities and take extensive detailed notes
- Meet and exceed goals each month and quarter
- Stay informed about new products, features, accessories etc. and their benefits to customers
- Refer customers who have additional questions to the service advisor or other
- appropriate individual.
- Attend service trainings as well as service meetings as assigned
- Strong verbal and written communications skills
- Interest and ability to make a high-volume of outbound calls
- Tech-savvy and experience with a CRM or the ability to quickly learn new software
- Time management, prioritization and multitasking skills with the ability to manage a high workload
- Team player attitude
- Willing to submit to a pre-employment background check & drug screen
- Clean driving record and valid driver’s license
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