Graduate Academic Support Coordinator

Job Description

Job Description

We are looking for a Graduate Academic Support Coordinator to provide administrative and operational support for graduate academic programs in Cleveland, Ohio. This Long-term Contract position offers the opportunity to work closely with students, faculty, and staff while helping academic and employment-related processes run smoothly. The role is best suited for someone who is organized, responsive, and comfortable managing records, communications, and scheduling in a higher education environment. This is a one-year contract position with a 40-hour-per-week schedule.

Responsibilities:

• Coordinate graduate assistantship paperwork by preparing agreements, routing documents for approval, and monitoring completion of electronic signatures.

• Guide graduate assistants through onboarding steps, including employment eligibility documentation, and help ensure all required forms are submitted on time.

• Manage routine communications for academic programs by responding to shared inbox messages, preparing correspondence, and maintaining standardized communication materials.

• Maintain accurate student and program records through timely data entry, updates to tracking logs, and organization of spreadsheets and databases.

• Prepare academic support materials such as forms, letters, checklists, and informational documents, including assistance with thesis and dissertation formatting requirements.

• Organize electronic files and shared drive content, maintain document version accuracy, and contribute to improvements in administrative workflows.

• Schedule meetings, student appointments, and review sessions while coordinating calendars for faculty, staff, and committee activities.

• Compile reports and summary information for internal review and provide first-level support to students with questions about deadlines, forms, and academic procedures.

• Assist with orientations, workshops, recruitment efforts, and commencement-related activities, including support for both virtual and in-person events.

• Review graduate applications for completeness, update applicant records, and communicate with prospective students regarding missing materials or next steps.

• At least 1 year of experience in administrative coordination, academic support, or a similar office-based role.

• Ability to manage calendars, scheduling, documentation, and high-volume administrative tasks with strong attention to detail.

• Experience with data entry, record maintenance, and tracking information across spreadsheets, databases, or shared systems.

• Familiarity with onboarding processes, identity verification documentation, or compliance-related administrative support.

• Strong written and verbal communication skills with the ability to assist students, faculty, and staff professionally.

• Demonstrated customer service skills, including handling inquiries, answering inbound communications, and resolving routine issues effectively.

• Proficiency in preparing forms, processing paperwork, and maintaining organized digital files and documentation.