Manager, Distribution Center Operations

At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
As a Operations Manager for Torrid's DC you will lead the execution of daily operations, driving performance across safety, quality, efficiency, and financial results. This role is responsible for guiding teams, allocating resources, and ensuring clear communication while upholding key processes and standards. It’s an opportunity to make a direct impact by optimizing operations, developing talent, and delivering measurable results.



AVIALABLE SHIFTS:

Sunday - Tuesday and alternating Wednesdays 4:30 PM - 3:00 AM

Thursday - Saturday and alternating Wednesdays - 4:30 PM - 3:00 AM



What You’ll Do:

• Manage a team of exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
• Direct the operational aspects of the assigned department, ensuring daily plans are established and communicated.
• Know and evaluate operational productivity goals, monitoring daily and ensuring goals are achieved on all shifts.
• Model and reinforce the Torrid teammate culture to ensure it is being fostered in the facility.
• Review and ensure the accuracy of required production and inventory reports.
• Plan, monitor and manage actual performance against operational plan and budget; this includes, but is not limited to, proper management of departmental staffing levels, overtime, and overall operational headcount.
• Ensure shipment and loading accuracy on all shifts.
• Aid the leadership team on special projects as required.
• Identify and coordinate daily activities of team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.
• Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.
• Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes.
• Manage a safe workplace by advocating safety training and accident preparedness.

What You’ll Need:

• 4+ years of experience in Distribution Center management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Proficiency in Word, Excel, Outlook, and PowerPoint (Microsoft Office Suite) required.

What You'll Get:

• A culture where people are accepted and encouraged to be who they are.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
• Generous 50% employee discount and access to employee-only sales .
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Tuition reimbursement program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on cell phones, and computer purchases, entertainment tickets and more.
• Pet insurance for your fur babies.
• Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
• You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Salary $80k-$105k
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