Leasing Manager

Job Description

Job Description

Wilcox Communities seeks to hire a full-time Leasing Manager to join our Central Ohio team at our Worthington, OH location. This role could also work at various locations throughout Central Ohio based on portfolio needs. The Leasing Manager will be someone that helps Wilcox Communities achieve leasing goals and customer experience goals in the assigned Communities.

ABOUT US

Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.

At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.

OUR PURPOSE

Mission

To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.

Vision

To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.

As a Leasing Manager with Wilcox Communities your role will be a blend of:

• Lead Management: You are the first point of contact for our prospective and current residents and responsible for responses and following up with potential residents to provide information about our communities and apartment homes. You will give guided tours of the Community and apartments and deeply knowledgeable about Wilcox Communities and what we have to offer to our residents in our homes and community amenities. You’re committed to success, and you are results driven.

• Administrative Responsibilities: You will be assisting with new lease applications and other related processes, as well as coordinating the renewal lease process for current residents.

• Customer Experience: You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and you’re willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance. Following up with current and prospective residents on feedback and concerns. Assisting with customer service and experience initiative and events throughout the Community

REQUIREMENTS

• Your Experience: You’ve worked in a fast-paced, professional environment, you enjoy engaging and interacting with people and you are motivated by achieving defined sales goals.

• Your Cultural Traits: We’re a dispersed organization by the nature of our business but our Associates are strongly united by our Mission, Residents-for-Life. Although we’re diverse our Associates possess similar qualities that make us successful. We’re looking for Associates that believe in doing the right thing, work well together, live to delight our customers, enjoy having fun at work, and are results driven.

• Working Weekends: You’ll be required to work weekends as a part of your regular schedule. Your schedule will include regular days off that fall between Monday and Friday

Required Qualifications, Skills, and Experience:

• Bachelor’s or Associate Degree preferred, high school diploma or equivalent is required
• Excellent verbal and written communication skills
• Responsible, accountable and self-motivated
• Customer-facing sales and/or property management experience
• Experience in a customer facing role with responsibilities including customer service
• Excellent verbal and written communication skill
• Responsible, accountable, and self-motivated, qualified individual will be able to work in a fast-paced environment
• Proficient in management software is preferred (Entrata is a plus), Microsoft Office and basic computer skills
• Excellent understanding (or quick ability to learn) of Fair Housing Laws and Standards

COMPENSATION AND BENEFITS

We offer a variety of benefits that take compensation beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

• Medical, Dental and Vision Insurance
• Short-Term Disability Insurance
• Company sponsored Life Insurance
• 401(K) matching
• Housing discounts
• 11 paid holidays

ADDITIONAL INFORMATION

• DRIVER’S LICENSE: This position may require some travel therefore, you must have a valid driver’s license and reliable transportation
• BACKGROUND: You must be able to successfully pass a criminal background check
• FLSA STATUS: Full-time, non-exempt employee
• LOCATION: The Aubrey, Columbus, OH
• TRAVEL: Minimal / Occasionally required
• REPORTS TO: Community Manager

Wilcox Communities is a non-smoking/non-vaping company committed to Equal Opportunity Employment and Fair Housing Laws and Practices.