Technical Service Representative - Coatings
- 401k
- Life insurance
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Paid holidays
- Paid time off
- Flexible spending accounts
- Health savings account
- Employee Assistance Program
- Bachelor’s degree (BS/BA) in an appropriate field of science or engineering (Chemistry or Chemical Engineering preferred)
- 3+ years of experience in pigment dispersions, paint technology, or coatings applications, or commensurate experience
- Direct colorant and/or paint formulation experience, or specific base chemistry experience (water, solvent, 1K, 2K, epoxy, urethane, acrylic, enamel, alkyd, etc.)
- Academic background in coatings chemistry, polymer chemistry, surfactant/additive technology, or rheology
- Power BI knowledge
- Experience with business ERP systems
- Demonstrated problem-solving ability and capacity to manage multiple projects simultaneously
- Basic commercial understanding of business and customer priorities
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Proven computer skills in Microsoft Word, Excel, and PowerPoint
- Ability to generate and work with Excel models while implementing new business enterprise systems
- Ability to work effectively in a close team environment
- Ability to travel to provide on-site customer support as deemed necessary by the Technical Service Manager, Coatings, or Business Director, Coatings
- Ability to communicate technology in terms of value-added features and benefits
- Ability to prepare exhibits, specimens, and presentations that illustrate key characteristics
- Comply with safety rules and regulations; attend safety meetings and training; inspect work areas for hazards or deficiencies; report injury, illness, and environmental incidents
- Design, plan, and execute project elements in the laboratory and in customer plants and laboratories to meet customer requirements and expectations
- Perform benchwork necessary to convert opportunities or resolve issues
- Provide timely communication and maintain recordkeeping at every stage of a project, including progress reports, updates, call reports, electronic laboratory notebook entries, and tracking of project milestones reached or missed
- Support and participate in ISO 9000 Business Management System and Health, Safety, and Environmental processes
- Comply with the quality nonconformance process for handling customer complaints and the Quality Management System, including resolving complaints through 8D Root Cause Analysis and other methodologies
- Determine specification requirements for materials used in or resulting from research and development
- Provide on-site customer support as required by the Technical Service Manager, Coatings, or Business Director, Coatings
- Participate in planning processes, including fiscal year tactical plans, budgetary expenses, project objectives, timelines, and technology development guidelines to address market-specific needs
- Establish safe chemical hygiene practices and procedures related to additive systems employed
- Communicate technical information in terms of value-added features and benefits aligned with project objectives
- Prepare exhibits, specimens, and presentations illustrating key characteristics
- Perform additional tasks and duties as assigned by the Supervisor or Manager
- Laboratory environment
- Customer Plant environments
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