Branch Authentication - Product, Senior Associate

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Product Senior Associate within the Branch Authentication & Identity Area Product team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The Branch Authentication & Identity Area Product is modernizing secure, seamless, future‑ready experiences across all branch touchpoints through a multi‑year roadmap, partnering with cross‑LOB teams to enable critical activities such as servicing transactions, lobby management, system access, communications, and forms. We’re seeking a Senior Product Associate to deliver authentication solutions—including biometrics, digital credentials, and omni‑channel experiences—from concept through launch. You will drive discovery, enhance customer and employee journeys, improve operational efficiency, and future‑proof capabilities for a 5,000‑branch network. The role leads end‑to‑end execution, challenges the status quo, fosters an inclusive, collaborative culture across business, technology, sales, and servicing, and adapts to change while managing risks and shifting priorities.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Deliver prioritization of high value authentication and identity features (biometrics, digital onboarding, secure transactions) by applying foundational product/customer knowledge and aligning business and user needs with strategic objectives

• Translate customer and employee insights into agile deliverables by creating, documenting, and refining user stories and acceptance criteria; identify and resolve requirement gaps to ensure stories are development ready

• Collaborate with Product Owners, technical leads, and cross functional partners to define scope and priorities, coordinate sprint planning, and maintain alignment across development, application, and business teams

• Lead backlog and delivery execution by managing Jira/Confluence, sequencing work, and supporting QA/testing through test development participation and clarification of acceptance criteria

• Serve as the authentication and identity subject matter expert, engaging stakeholders to surface pain points and drive innovation opportunities

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

• Possess a BA/BS or equivalent education/experience.

• Translate complex technical concepts into clear business terms aligned to strategic goals.

• Communicate effectively with diverse audiences, tailoring verbal, written, and presentation detail appropriately.

• Synthesize large volumes of information to inform decisions and drive work forward.

• Organize, prioritize, and multitask with strong attention to detail.

• Lead through ambiguity and organizational change in fast paced, collaborative, cross functional settings while seeking and applying developmental feedback.

Preferred qualifications, capabilities, and skills

• 4+ years of product management experience (branch experience is a plus)
• Minimum BA/BS or equivalent education/experience
• Possess an innovative mindset to shape the future of branch authentication and identity, delivering secure, efficient, and seamless experiences for our customers and employees

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.