Front Desk Agent

Job Description

Job Description

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
• Operate Laundry as Directed
• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation