Customer Onboarding Manager

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally

.
With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authorit

y.
Are you ready to help shape the futu re? Come join

us!
About the R

ole:Join a collaborative, fast-paced team where your work has real impact. A s a Customer Onboarding Man ager at 3E, you'll guide new customers through a structured onboarding journey that lays the foundation for long-term success. You'll manage implementation projects across our Product Stewardship solutions, supporting compliance, safety, and sustainability efforts for global compan

ies.
This role is ideal for someone who brings project management experience and is comfortable learning technical requirements, even if you’re not from a software or compliance background. You'll start with mid-level complexity projects, gaining hands-on experience with meaningful customer work while building your expertise in a highly specialized do

main.
We’re looking for someone who is organized, curious, and customer-obsessed, ready to connect the dots between a training guide and real-world customer workflows. You’ll collaborate across teams and with global colleagues and you'll be empowered to work with autonomy while knowing support is always n

earby.
At 3E, we value people who thrive in environments where change is constant, complexity is the norm, and opportunities to grow are everywhere. If you're excited to roll up your sleeves, make customers successful, and deepen your skills in a dynamic industry, we’d love to me

et you.
What Y

• ou'll Do
  Own the Customer Onboarding E
• xperienceManage and lead onboarding for new customers from kickoff to successful
• adoption.Build and maintain tailored project plans aligned with custom
• er goals.Deliver product training, facilitate check-ins, and drive onboarding mi
• lestones.Ensure customers feel supported, informed, and confident in using 3E

• products.
  Strengthen Customer Rel
• ationshipsEstablish early trust and rapport that lead to high satisfaction and
• retention.Proactively check in with customers to deepen product adoption and e
• ngagement.Help resolve onboarding issues directly or with internal supp
• ort teams.Flag risks early and collaborate across teams to keep customers

• on track.
  Collaborate
• for SuccessWork cross-functionally with Product, Tech Consultants, and Commercial teams to ensure smooth handoffs and aligned
• strategies.Capture and communicate customer insights, feature requests, and produc
• t feedback.Celebrate and share customer wins and success stories

• internally.
  Be a 3E Prod
• uct ChampionStay current on our solutions, sustainability and compliance trends, and cus
• tomer needs.Attend select industry events or webinars to represent 3E and support ou
• r customers.Share knowledge and insights to improve both the customer and internal team

experience.
What Makes Yo

• u a Great FitBachelor’s degree or equivalent experience, with 3–5 years in Customer Success, Onboarding, Software Implementation, or Project Management—preferably within SaaS, software, or compliance/sustainabili
• ty industriesStrong communication, relationship-building, and project coordi
• nation skillsSelf-starter with excellent time management and attent
• ion to detailExperience managing multiple priorities and meeting deadlines in a fast-pace
• d environmentComfort with virtual collaboration and CRM tools (e.g., Salesfo
• rce, HubSpot)An eagerness to learn our products and proc
• esses quicklyAbility to travel up to 20% for customer meeti

ngs or events
Pay

Transparency:The anticipated base salary range for thi s position is 62,000-67,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business c

onsiderations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individua

l achievements.
Our US B

enefits Include:Health, dental, and

vision insuranceLife insurance and dis

ability coverageOpen PTO an

d parental leave401(k) plan with

company matchingEmployee as

sistance programVoluntary supplemental benefits (Accident, Hospital Indemnity, C

ritical Illness)
3E is currently authorized to hire in the follo

wing U.S. states:Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia