Business process analyst - project management office

What You Will Do At ODM

Office: Project Management Office (PMO)

Classification: Business Process Analyst 1 (Multiple Positions)

Job Overview

The Ohio Department of Medicaid (ODM) is seeking Business Process Analysts to join our Project Delivery Team within the PMO, which manages enterprise-wide projects that drive strategic improvements and compliance with state and federal mandates. These positions will collaborate with project managers, business owners, IT teams, and external stakeholders to document, assess, and enhance business processes and operational procedures. As a key contributor in ensuring successful project delivery, these positions will provide thoughtful analysis, clear documentation, and process improvement support. As a Business Process Analyst 1, your responsibilities will include:

• Supporting new IT system processes, ADA Website Content Accessibility Requirements, Website Migration, and Managed Care initiatives through all phases of the project lifecycle.
• Collaborating with ODM staff, state agencies, MCOs, and vendors to deliver quality outcomes.
• Assisting with gathering and analyzing stakeholder input to define clear business and functional requirements.
• Documenting and analyzing current and future state workflows using process flowcharts.
• Assisting with identifying and recommending improvements to address business needs and enhance efficiency.
• Assisting in producing high-quality written content such as requirements, process models, and supporting documentation in alignment with the PMO Project Delivery framework.
• Participating in design sessions, SWOT analysis, UAT, and project reviews.
• Documenting tasks, timelines, and resource needs to support project schedules.
  
  

36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

• Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of undergraduate core program in computer science, information systems, or business administration; 12 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or equivalent of minimum class qualifications for employment noted above.
  
  

Job Skills: Information Technology

Technical Skills: Technical Documentation, Project Management

Professional Skills: Attention to Detail, Collaboration, Written Communication, Problem Solving

Organization

Medicaid

Agency Contact Name and Information

[email protected]

Unposting Date

Sep 21, 2025, 11:59:00 PM

Work Location

Lazarus 5

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$33.52/hour

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Information Technology

Technical Skills

Technical Documentation, Project Management

Professional Skills

Attention to Detail, Collaboration, Problem Solving, Written Communication

Primary Technology

Not Applicable

Agency Overview

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Responsibilities

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.