Customer Service Representative - Cincinnati Veterinary Surgical and Wellness Center

Be the first smile they see.

At Cincinnati Veterinary Surgical and Wellness Center (CVSWC) , we’re a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.

Why Join Cincinnati Veterinary Surgical & Wellness Center:

At CVSWC, we genuinely care - about pets, clients, and the team members who make everything possible.
We are a busy and growing full-service practice, offering:

• Preventive & wellness care
• Soft-tissue surgery
• Orthopedic surgery
• Dental care
• Advanced diagnostics (digital X-ray, ultrasound, in-house lab)
• Chronic care management
• Fear-Free handling approaches
• Compassionate care for dogs, cats, small mammals, and exotics

Our team is known for being kind, professional, and deeply supportive - we celebrate each other, work hard together, and create a positive environment where both staff and clients feel valued.

What you'll be doing:

• Greeting clients with warmth and professionalism, in person and on the phone.

• Scheduling appointments and managing daily workflow.

• Answering questions and providing clear, compassionate client education.

• Maintaining accurate records and updating patient files.

• Supporting the veterinary team with communication and coordination.

• Processing payments and checking clients in and out.

• Helping to ensure a calm, organized, and welcoming lobby experience.

This Role Might Be Perfect For If You:

• Are a people person who enjoys creating great experiences—from the first phone call to the final tail wag
• Keep things organized and running smoothly, even on busy days
• Handle multitasking like a pro while staying calm, kind, and collected
• Feel confident using computers, practice management systems, and digital tools
• Communicate clearly, compassionately, and professionally—especially with worried pet parents
• Thrive in a fast-paced environment where no two days look the same
• Want to grow your skills in a clinic that values learning, teamwork, and work–life balance

Bonus Points:

• You have veterinary experience—especially CSR/front desk experience (highly preferred but not required)

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match .

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out:

Cincinnati Veterinary Surgical and Wellness Center is proud to be partnered by Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.