Service Director

Located in Columbus’s Brewery District, Agni— Named one of Bon Appétit’s 20 Best New Restaurants of 2024—delivers a multi-course, live-fire tasting experience that draws on bold Bengali-American flavors, Southeast Asian inspirations, and personal travel memories.

Role Overview

As Service Director, you'll be the thoughtful conductor of the guest experience—leading a spirited and informed front-of-house team, orchestrating service that is precise yet playful, and cultivating a sense of hospitality that feels both elevated and genuine.

Key Responsibilities

• Lead & Inspire the Team
• Hire, train, and coach the front-of-house staff, fostering a collaborative, empathetic, and intentional culture rooted in the values Chef Avishar Barua embodies, such as transparency, support, and trust.
• Contribute to team rituals and pre-service discussions that build confidence, clarity, and camaraderie—while encouraging staff to serve with both detail oriented focus and lighthearted energy.
• Elevate Guest Experience
• Ensure exceptional service: seamless pacing of courses, attentive yet unobtrusive table maintenance, and the kind of intuitive, anticipatory hospitality seen in fine-dining benchmarks.
• Maintain high standards of knowledge regarding each dish, ingredient, and pairing—empowering staff to confidently tell Agni’s story with warmth and accuracy.
• Operational Mastery
• Oversee floor flow, staffing rosters, and service logistics to ensure each tasting unfolds flawlessly.
• Collaborate closely with the culinary team on coordination and presentation of the multi-course menu—supporting smooth transitions and guest satisfaction.
• Monitor and manage inventory, service tools, and front-of-house supplies with efficiency and foresight.
• Guest-First Mindset
• Serve as the welcoming face of Agni—resolving front-of-house concerns, managing guest feedback, and ensuring every experience reflects our standards of care and creativity.
• Embrace flexibility—ready to adapt to shifting dynamics or guest needs across nights, weekends, and peak moments.
• Compliance & Continuous Growth
• Ensure all necessary team members are trained in health, safety, and sanitation protocols (e.g., ServSafe or equivalent certifications).
• Stay curious—follow hospitality trends, seek guest perspectives, and help shape the evolution of Agni’s service with creativity and care.

What We’re Looking For

• 3–5+ years in upscale or fine-dining settings, preferably with tasting-menu or multi-course experience.
• Strong leadership and emotional intelligence—someone who builds team unity and celebrates staff wins authentically.
• A natural communicator and storyteller, adept at invoking the creativity and narrative behind each dish.
• Detail-oriented, with a knack for anticipating needs, streamlining operations, and refining guest flow.
• Passionate about food culture, bold flavors, and a restaurant ethos that balances artistry with sincere hospitality.

Why You’ll Thrive Here

• Be part of a culinary dialogue rooted in empathy, story, and exploration—where every service reflects authenticity and shared joy.
• Collaborate in a kitchen and service environment that values mental well-being, safety, and inclusivity.
• Play a pivotal role in an award-winning concept that’s gaining national attention—while rooted in cultural creativity and local community.