Manager, Network and Telecom

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Job Summary

We are seeking seasoned Manager, Network and Telecom to oversee and optimize our enterprise network infrastructure and telephony platforms, with a specialized focus on Palo Alto Networks, Five9 and Cisco technologies, within a Healthcare Revenue Cycle Management (RCM) environment. This role is critical to ensuring secure, compliant, and high-performing connectivity across clinical, financial, and patient engagement systems.

This position will require occasional after-hours and weekend work.

Job Duties & Responsibilities

• Lead the design, implementation, and support of secure network infrastructure across healthcare RCM platforms, including EHR integrations, billing systems, and patient portals.
• Manage and optimize Palo Alto Networks solutions including firewalls, Panorama, GlobalProtect, and threat prevention services.
• Ensure HIPAA-compliant network architecture and enforce security policies aligned with healthcare regulations.
• Collaborate with cybersecurity, compliance, and RCM application teams to ensure secure data transmission and system interoperability.
• Monitor network performance and proactively address latency, downtime, and security vulnerabilities affecting RCM workflows.
• Lead network incident response and root cause analysis for outages impacting revenue cycle operations.
• Provide technical leadership and mentorship to network engineers and support staff.
• Maintain documentation and change management processes in alignment with healthcare IT standards.
• Evaluate and implement network technologies that enhance scalability, security, and automation in RCM environments.
• Assist with implementation, and maintenance of Cisco Unified Communications (UC) systems (Call Manager, Unity Connection) and Five9 Contact Center solutions to ensure seamless communication.
• Partner with Five9 COE resources to ensure telephony platforms consistently align with business requirements.
• Oversee configuration, upgrades, and patches for telephony platforms, ensuring optimal performance, security, and compliance across all telephony systems.
• Monitor system health and troubleshoot complex telephony issues, minimizing downtime and disruptions for critical business functions.

Knowledge, Skills & Abilities:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Previous Management of Network and Telecom center
• 7+ years of experience in enterprise networking, with minimum of 3+ years in a leadership role.
• Proven experience with Palo Alto Networks technologies in healthcare or regulated environments.
• Strong understanding of healthcare data flows, HL7/FHIR protocols, and RCM system dependencies.
• Familiarity with HIPAA, HITECH, and other healthcare compliance frameworks.
• Palo Alto certifications (e.g., PCNSA, PCNSE) highly preferred.
• Experience with cloud networking (AWS, Azure) and hybrid environments.
• Excellent communication and stakeholder management skills.
• Experience with SD-WAN, SASE, and Zero Trust architectures in healthcare settings.
• Knowledge of healthcare RCM platforms (e.g., Epic, Cerner, Meditech, etc.).
• Familiarity with automation tools (e.g., Terraform, Ansible, Python) for network configuration and monitoring.
• Exposure to identity-based access controls and NAC solutions.
• Proven experience with Cisco UC components (Call Manager, Unity Connection)
• Knowledge of Five9 Contact Center administration
• Strong understanding of VoIP protocols (SIP, RTP) and telephony networking fundamentals for secure and reliable communication.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble