PSR-Patient Service Representative
Job Description
Job Description
Description:
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).
· Responsible for modifying clinical staff schedules as needed.
· Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must
· Ability to work independently with minimum supervision
· Excellent organizational skills and commitment to accuracy
·· Excellent reception, telephone and customer service skills
· Commitment to the mission of Care Alliance
Requirements:High School Diploma and 2 years of Customer / Patient Services experience
Well-developed communication/interpersonal skills
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