Medical Spa Receptionist
Job Description
Job Description
Benefits:
- 401(k)
- Employee discounts
- Training & development
- Wellness resources
Duties
Prime IV is a premier IV therapy medical spa dedicated to providing top-tier IV and wellness treatments. Our team is committed to delivering exceptional client experiences in a luxurious and professional setting. We are looking for a friendly, organized, and detail-oriented Med Spa Receptionist to be the first point of contact for our clients. Job Responsibilities:
- Greet clients warmly and create a welcoming, professional atmosphere.
- Answer phone calls, respond to emails, and manage appointment scheduling.
- Provide information about our services, products, memberships and options
- Confirm and follow up on appointments, reschedule as needed, and minimize no-shows.
- Handle client check-ins and check-outs, including processing payments and invoices.
- Maintain an organized and clean reception and spa environment
- Assist with administrative tasks such as client intake forms, records.
- Ensure compliance with HIPAA and client confidentiality standards.
- Collaborate with the spa team to ensure smooth daily operations.
- Address client inquiries and concerns professionally, escalating issues when necessary.
- Previous experience as a receptionist, preferably in a medical spa, beauty, or healthcare setting.
- Strong communication and customer service skills.
- Proficiency in scheduling software (e.g., Aesthetic Record, Vagaro, Mindbody, or similar).
- Ability to multitask in a fast-paced environment.
- Knowledge of med spa treatments (IV therapy and vitamin injections) is a plus.
- Professional demeanor, well-groomed appearance, and positive attitude.
- Ability to work evenings, weekends, or flexible hours as needed.
- Competitive pay and potential commission on product sales.
- Employee discounts on spa treatments.
- Supportive and friendly work environment.
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