Sales Assistant

Job Description

Job Description

We are looking for a Sales Assistant to support customer accounts and order activity for the packaging side of our business in Cleveland, Ohio. This position works closely with a small sales support team and assigned sales representatives to keep orders moving smoothly, respond to customer needs, and maintain strong business relationships. The role is highly product- and account-focused, making it a strong fit for someone who enjoys coordinating details, solving issues, and delivering responsive service.

Responsibilities:
• Manage product orders from entry through completion, reviewing details carefully to ensure accuracy before processing.
• Monitor open orders and backlog activity, provide status updates, and help prevent supply interruptions for customers within an assigned territory.
• Serve as a primary point of contact for customer questions, concerns, and service-related issues, escalating matters when additional support is needed.
• Build and maintain strong working relationships with customers and partnered sales representatives through consistent, proactive communication.
• Keep customer account information and interaction records organized and up to date to support accurate follow-up and service continuity.
• Coordinate with internal teams such as sales and purchasing to confirm requirements, resolve order challenges, and support timely fulfillment.
• Track customer demand information and forecasts to help align product availability with account needs.
• Support resolution of order discrepancies, complaints, and product-related concerns with a careful and solution-oriented approach.• Previous experience in sales support, customer service, inside sales, or account coordination roles.
• Background in packaging products or a related product-based industry is strongly preferred.
• Ability to manage orders, follow up on status updates, and handle customer concerns with accuracy and professionalism.
• Strong relationship-building skills with the ability to support assigned accounts and sales territories effectively.
• Comfortable working cross-functionally with sales, purchasing, and customer-facing teams.
• Solid organizational skills and attention to detail when maintaining account records and processing transactions.
• Clear written and verbal communication skills for both internal collaboration and customer interaction.