Clinical Systems Training Lead

Clinical Systems Training Lead
Full Time
Columbus, OH

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a Clinical Systems Training Lead who will create a “wow” experience for our care team working within our electronic health records (EHR) system and other clinical technology platforms. This individual will lead the development and delivery of training programs, drive workflow consistency, and provide direct support to end users.

What you’ll do in the role:

• Serve as the internal subject matter expert for AndHealth’s EHR and App
• Lead role-specific training for AndHealth’s EHR and App across all care team members and end users
• Design and maintain modular training programs and quick-retention materials tailored to clinical roles
• Develop tip sheets, reference guides, and EHR translation resources to help internal users navigate key differences across systems
• Build and manage a centralized training and documentation resource hub
• Track training effectiveness, collect user feedback, and adapt training strategies to improve engagement and retention
• Assist with system configurations and workflows to enhance usability and efficiency for AndHealth end users
• Identify inconsistencies across teams with EHR workflows, and support teams with implementing best practice workflows
• Build and maintain custom templates and smart phrases as needed by AndHealth providers
• Provide at-the-elbow support to care team members, addressing workflow or documentation challenges in real-time
• Stay current with advancements in EHR, Health Information Exchange (HIE), and clinical technology trends
• Design auditing process to enforce care team documentation compliance, and internal Policies and Procedures
• Serve as an internal subject matter expert on documentation tools, clinical workflows, and system optimization opportunities

Education & Licensure Requirements:

• Preferred degree in computer science, health information systems, information technology, or a related field.

Other Skills or Qualifications:

• Minimum of 5 years’ experience working with EHR systems (e.g., Elation, Epic, or eClinicalWorks preferred)
• Proven experience in training delivery, user support, and workflow analysis
• Strong project management skills, including cross-functional coordination
• Knowledge of clinical operations, medical terminology, billing, and coding preferred
• Must have excellent multi-tasking, problem solving, and decision-making skills
• High attention to detail and the ability to follow through on complex tasks
• Strong interpersonal and communication skills with a professional demeanor
• Well-developed organizational abilities and a demonstrated capacity to work independently with minimal direction

Here’s what we’d like to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.

Additional Requirements:

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.
• (MMR) Measles, Mumps and Rubella or Blood Titers proving immunity.
• Varicella - (2) documented doses or Blood Titers proving.
• Hep B3 Series.
• (Flu) Influenza required.
• COVID Vaccine required.
• Additional health requirements may also be required.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.