Enrollment coordinator

We are seeking a dedicated Enrollment Coordinator to join our growing team, and help families find the right fit within our network of eight childcare centers across Northeast Ohio.

The Enrollment Coordinator will be the primary point of contact for prospective families, guiding them through the entire enrollment process from initial inquiry to final registration. As the Enrollment Coordinator, you will play a key role in managing and growing enrollment across our childcare centers. We’re looking for someone who is highly detail-oriented, organized, personable, outgoing, and motivated by relationship-building and results. A background in sales or customer service is highly valued!

We offer competitive pay ranging from $19.00 to $22.00 per hour (depending on experience and credentials) in addition to an industry-leading benefits package , underscoring our commitment to attracting and retaining top-quality educators and supporting staff members.

Who We Are

All Around Children is a family-owned and operated childcare business, deeply passionate about nurturing young minds. Since 2008, we have been committed to delivering high-quality care and education to children. Our network includes 8 state-of-the-art learning centers located across NE Ohio. We pride ourselves on creating a creative and caring work environment for our staff. This position not only offers generous benefits but also presents extensive opportunities for professional development and personal growth.

Responsibilities

• Respond to all new enrollment inquiries (phone, email, website forms) promptly and professionally.
• Schedule and coordinate tours for potential families across all center locations.
• Assist with maintaining and updating the customer relationship management (CRM) system with accurate, real-time information for all leads and enrolled families across all eight centers.
• Manage and optimize communication workflows for families and staff across all eight centers.
• Review administrative calls and identify training opportunities to improve family engagement and boost center enrollment.
• Partner with Operations to standardize enrollment processes and identify opportunities for improvement.
• Commit to continuous professional development by staying informed on the latest trends and effective enrollment/recruitment tactics within the early childhood education sector.

Requirements

• High School Diploma or equivalent (Associates Degree or higher in Business, Communications, or related field is a plus)
• Previous experience in sales, enrollment, or customer service preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with Microsoft Office and CRM systems

Work Environment & Physical Demands

• Ability to kneel, bend, squat, stand, and sit on child-sized furniture or on the floor for extended periods.
• Ability to repetitively lift and move children, with a weight capacity of up to 50lbs.
• Comfort working in a moderate to noisy environment.
• Preparedness to assist children in emergency situations.
• Physical ability to stay within arm's reach of children, ensuring proximity and safety.
• Participation in safety drills, adhering to guidelines including relocating children, which may involve moving cribs with multiple children to designated safe areas.
• Endurance to withstand varying outdoor conditions and temperatures for prolonged durations throughout all seasons.

Benefits

Health and Wellness Benefits:

• Comprehensive Medical, Dental, and Vision Coverage
• Short Term Disability Insurance
• 100% Employer-Paid Life Insurance

Financial and Retirement Benefits:

• 401(k) Retirement Savings Plan (with up to 3% Company Match)
• Employee Assistance Program (EAP)

Work-Life Balance:

• Paid Time Off (PTO)
• Paid Parental Leave
• Paid Holidays
• Family and Medical Leave Act (FMLA) Leave
• No Weekend Work
• One-Hour Lunch Breaks

Workplace Perks:

• Heavily Discounted Child Care
• Referral Bonus Program (New Family & Staff Referrals)
• Complimentary Company Apparel
• Free Coffee, Tea, and Snacks
• Bright and Inviting Facility, with Dedicated Staff Break Areas

Please note: The employment application process for All Around Children is separate and independent from the child enrollment process. Applying for a position does not guarantee or grant priority for child care enrollment.

For any questions regarding your application, please call 440-786-8888 x1003. Or reach out via email to [email protected] .