Service Manager

Job Description

Job Description

Service Manager

Serpentini Chevrolet of Westlake – Westlake, Ohio

About Us

Serpentini Chevrolet of Westlake is a proud member of the Serpentini Auto Group, delivering exceptional customer service and automotive expertise to the Westlake community. We are committed to providing a top-tier dealership experience built on integrity, performance, and teamwork.

Position Overview

We are seeking a results-driven Service Manager to lead our service department. The ideal candidate is an experienced automotive professional with strong leadership skills, a passion for customer satisfaction, and a proven track record of driving operational excellence and profitability.

Key Responsibilities

• Oversee daily operations of the service department, including technicians, advisors, and support staff

• Drive service revenue growth while maintaining high customer satisfaction scores

• Monitor and manage departmental KPIs, productivity, efficiency, and profitability

• Ensure compliance with manufacturer standards and dealership policies

• Recruit, train, mentor, and develop service team members

• Maintain strong relationships with customers and proactively resolve concerns

• Oversee warranty administration and ensure accurate documentation

• Maintain a safe, organized, and high-performing work environment

Qualifications

• Minimum 2+ years of Service Experience required (Previous managerial experience not required)

• Strong knowledge of dealership service operations, warranty processes, and fixed operations performance metrics

• Proven leadership and team-building abilities

• Excellent communication and customer service skills

• Ability to analyze financial reports and drive department profitability

• Valid driver’s license with a clean driving record

What We Offer

• Competitive base salary + performance bonuses

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing training and professional development

• Career advancement opportunities within the Serpentini Auto Group

Why Join Us?

At Serpentini Chevrolet of Westlake, we believe our people drive our success. If you are a motivated leader ready to take a high-performing service department to the next level, we want to hear from you.

Apply today and become part of a dealership that values excellence, teamwork, and customer satisfaction.