Web Content & Communications Manager (Administrative Staff) - 20067777

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing:

About the Role

We are seeking a dynamic Web Content & Communications Manager to lead the creation, management, and distribution of content across BWC’s digital platforms, including our public website, intranet (The Hub), and social media channels. This role is critical in shaping BWC’s online presence, ensuring compliance, and driving engagement through strategic communication initiatives.

Key Responsibilities

• Web Strategy & Governance
  • Develop and implement policies, standards, and procedures for BWC’s website and intranet.
  • Conduct long-range planning to align web initiatives with organizational goals.
  • Ensure ADA compliance across all digital platforms.
• Content Management & Analytics
  • Oversee content creation and distribution for web, intranet, and social media.
  • Lead and support division content authors; establish statewide strategies for web technology.
  • Monitor and analyze web traffic using tools such as Google Analytics, PIWIK, and Acquia; provide actionable insights.
• Collaboration & Leadership
  • Act as liaison between Communications, IT, and other divisions to coordinate decisions and standards.
  • Supervise assigned staff, including performance evaluations, training, and development.
  • Partner with HR, Labor Relations, and Payroll on personnel matters.
• Visual Communications Oversight
  • Direct the Visual Communication Program to ensure consistent branding across all media.
  • Collaborate with design teams using tools such as Adobe Creative Cloud and Microsoft Office Suite.
• Content Creation & Event Support
  • Write and edit promotional and informational materials for internal and external audiences.
  • Support BWC events with editorial and communication services.
  • Contribute articles for The Hub and draft stakeholder communications.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

• Proven experience in web content management, digital communications, and policy development.
• Strong knowledge of ADA compliance standards for web platforms.
• Proficiency in analytics tools (Google Analytics, PIWIK) and content management systems.
• Familiarity with Adobe Creative Cloud and Microsoft Office Suite.
• Excellent leadership, communication, and project management skills.

Major Worker Characteristics:

Knowledge of Ohio Bureau of Workers Compensation ( BWC) policies & procedures,* Ohio Ethics Law,* audio/visual concepts & techniques; workforce development; public relations; written, print & electronic (including social media) communications technology & techniques; supervisory principles & techniques; computer environment system hardware & software; electronic data processing (e.g. HTML, CSS).

Skill in operation of personal computer; applicable software packages (e.g. Microsoft Office Products Word, Excel, PowerPoint & SharePoint; Adobe Creative Cloud Apps), PiWik, Acquia, Innovate Ohio Platform (IOP)* analytical & research skills; creative thinking & conceptualization; good verbal & written communication skills; active listening.

Ability to function in fiduciary capacity**; deal with many variables & issues from external & internal communications environment & determine specific action.

(*) Developed after employment.

Unusual Working Conditions:

• This position is overtime exempt.

• THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9).

• Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state-owned vehicle.

• The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment.

• The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment.

• WEATHER ESSENTIAL EMERGENCY EMPLOYEE

EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, pregnancy, or religion, please contact the ADA mailbox at: [email protected].

Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.

Background Check:
Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.