Helpdesk Technician

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Job Duties

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on-site eyes and hands for remote network and server administrators.

Minimum Qualifications

• High school diploma or equivalent is required.
• Must have good communication and interpersonal skills.
• Valid driver's license and reliable transportation

Preferred Qualifications

• Associate or Bachelor’s degree in Computer Science or similar technical field of study
• Strong documentation skills
• Familiarity with the fundamental principles of Information Technology Infrastructure Library (ITIL)
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Knowledge of Windows 7, 8, 10, & 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.

This is fully on-site role at Crown's New Bremen, OH location.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities