Gift Shop Supervisor - St. Rita's Medical Center

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

MISSION :

Incorporates the Core Values and Success Factors that support the Mission and Vision of Mercy Health Partners.

POSITION: SPECIFIC ACCOUNTABILITIES

Buying

• To select and purchase suitable and appropriate merchandise from reputable suppliers with accepted business practices for the Auxiliary of Mercy Hospital.
• To schedule 1-3 buying trips per year and vendor appointments as needed.
• Completes expense account reports for all buying trips and submits to Auxiliary President and/or Auxiliary Board of Directors for approval.

Merchandising

• Responsible for pricing, stocking, and displaying of all merchandise in the gift shop.
• Determines appropriate marketing plan for items.
• Plans and implements promotional sales and events.
• To check incoming merchandise against the purchase order and invoice at the time of receipt.
• To oversee production of floral arrangements for resale and creates special floral arrangements.

Supervision of Volunteers

• Establishes work schedule for the Volunteers to provide coverage for hours of operation and responds to requests to change schedule as needed.
• Provide and oversee training for all Volunteers (i.e.: procedures, customer service, equipment usage, etc.)
• To encourage courtesy and respect among the Volunteers.
• Keep gift shop volunteers informed about new merchandise, sales, promotions, etc.

Record Keeping

• Responsible for all collection, remittance, and keeps the general ledger pertaining to the gift shop.
• Provide monies for cash register, reviews daily register tapes for all shifts, and makes the weekly deposits .
• Responsible for paying bills incurred by the operation of the gift shop.
• Maintains payroll deduction process for employees of Mercy Hospital.
• Takes an annual inventory of gift shop and stock rooms and submits a report to the President of the Auxiliary.
• Prepares monthly state sales tax report and file. Reconciles the checkbook monthly and files bank statements.
• Keeps charge card accounts in balance.
• Have all checks signed by the gift shop manager and Auxiliary Board Officer.
• Attends all Auxiliary Board meetings and provides monthly financial report to the Auxiliary Board of Directors.
• Prepares and makes available the gift shop financial books for CPA annual audit.
• Present a check, at the request of the President, to the Treasurer of the Auxiliary representing annual profit less an amount required as working capital for the New Year.

Work Schedule/Direct Supervisor

• The gift shop manager is an employee of the Auxiliary and is accountable to the Auxiliary President and the Director of Volunteers.
• The gift shop manager is required to work 40hrs/week. These hours are to be worked at the discretion of the gift shop manager as long as the hours are completed within the week.

Performance & Teamwork

• Works carefully, precisely, and independently, in a safe and appropriate manner.
• Demonstrates both problem solving and problem prevention skills.
• Displays sensitivity to the needs of coworkers and customers.
• Demonstrates good communication skills and empathy.
• Displays good communication skills and utilizes resources wisely.
• Treats others with consideration, courtesy, and respect.
• Performs duties willingly and with initiative.
• Remains composed and takes action to restore calm in stressful situations.
• Cooperates with all hospital departments and work groups.
• Assists Volunteer Coordinator with special events and craft projects.
• In the event of an absence, will arrange with Volunteer Coordinator to assist gift shop volunteers as needed with gift shop operations until return.

(Where Applicable)

Annual objectives are developed, weighted and attached to employee performance appraisals.

EDUCATION, SPECIALIZED AND/OR TECHNICAL KNOWLEDGE REQUIREMENTS:

High School graduate or equivalent. Excellent communication and interpersonal skills. Ability to make decisive and timely decisions independently. Ability to adapt and maintain organization within a changing environment. Excellent analytical and numerical skills. Accounting, bookkeeping, and inventory control experience required. Knowledge of appropriate chain of command. Prior experience/working knowledge of retailing functions required. Prior experience or training in the use of cash register, check machines, and credit card machines required. PC software and hardware experience required. People management skills to motivate persons with varied backgrounds, ages, and educational levels necessary.

• Mental Requirements

Requires ability to handle a number of tasks simultaneously with many interruptions. Requires ability to handle stress in an appropriate and effective manner to solve problems. Verbal and numerical aptitude required.

• Working Conditions

Gift shop, merchandise storage area and normal office environment. Day shift, Monday through Friday. Handles highly confidential information. Productivity/profit demands.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]