BDR Patient Care Representative

Job Description

Job Description

Description:

Join our dynamic team as a Customer Service Representative and become the friendly voice our customers rely on! We are looking for upbeat, energetic, and fun individuals who are passionate about delivering exceptional service and creating positive experiences for our customers. If you thrive in a lively environment and enjoy engaging with people, this is the perfect opportunity for you to shine.

Key Responsibilities:

- Handle inbound and outbound customer calls with enthusiasm and professionalism

- Provide accurate information

- Resolve customer inquiries and issues efficiently while maintaining a positive attitude

- Document customer interactions and update account information as needed

- Maintain a cheerful and energetic demeanor throughout each shift

Skills and Qualifications:

- Excellent verbal communication skills with a friendly, upbeat tone

- Strong active listening and problem-solving abilities

- Ability to stay positive and motivated in a fast-paced environment

- Previous experience in a call center or customer service role preferred

- Basic computer skills

We foster a vibrant, inclusive culture where teamwork, enthusiasm, and a passion for helping others are celebrated. Join us and be part of a fun, supportive environment that values your energy and dedication!

Interpersonal Responsibilities

• Completes any tasks and/or projects assigned professionally and in a timely manner.
• Complies with all applicable laws and agreements.
• Possesses a positive attitude and is self-motivated.
• Possesses excellent organizational and communication skills.
• Computer literate and has experience with Microsoft Office – Outlook, Word, and Excel.
• Assures KeyBridge’s positive reputation is established and maintained through professional interactions and strong relationships with clients, patients, employees, management, and the public. Fosters relationships with team members.
• Encourages and seeks opportunities for collaborative efforts, seeks understanding of issues, anticipates and troubleshoots problems, and resolves urgent and ongoing matters.

Operational Responsibilities

• Provides excellent customer service to each patient.
• Politely answers inbound calls and performs outbound calling which represent our clients in a professional manner.
• Applies critical thinking and problem-solving skills in challenging situations.
• Retains knowledge to navigate multiple systems at any given time.
• Provides accurate and timely solutions for our clients and customers.
• Ensure adherence to legal compliance, company policies and procedures and holds the team to the same.
• Offers suggestions and solutions to improve department effectiveness.

• Ability to understand and communicate with patients to assist them in resolving their patient account balances
• Basic keyboarding and the ability to learn & navigate our proprietary software
• Good listening & communication skills to successfully assist patients on the phone
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Write simple correspondence and effectively present information in one-on-one communications with responsible parties, clients, and other employees of the organization
• Ability to pass the ACA certification tests when you become eligible
• Ability to multi-task at a high level
• Ability to understand and communicate with Spanish-speaking patients is a plus
• Previous experience with medical insurance billing is a plus