Director of Technical Services - Food Safety

Job Description

Job Description

EAGLE is seeking a Director of Technical Services to oversee all technical aspects of the food certification process, including developing, maintaining and ensuring technical positions to the standards ensuring the integrity of assessments, and staying abreast of industry trends to ensure the certification remains relevant and reliable, while collaborating with other departments within the organization to deliver high-quality certifications.

At EAGLE Certification Group we are more than a company that specializes in auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE, a certified woman-owned business is founded on the initiative, professionalism and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one at EAGLE in our day-to-day approach to our shared profession, to the public and to each other. We call this approach, "The EAGLE Way".

Responsibilities include:

Technical Compliance & Standards: Develop, maintain, and enforce technical standards, procedures, and policies that govern Food Certification audits to ensure program integrity and consistency.

Operational Oversight: Oversee the daily operations of technical services, including auditing activities, auditor onboarding and development, documentation, and reporting, while ensuring compliance with regulatory requirements and accreditation standards.

Team Leadership: Lead, supervise, train, and mentor technical staff, including auditors and technical managers, to support high-quality audit performance and professional development.

Technical Strategy: Assess, implement, and enhance technical tools, software, and systems to improve efficiency, effectiveness, and consistency across certification operations.

Stakeholder Management: Serve as a key liaison with clients, accreditation bodies, and regulatory agencies to address technical inquiries and maintain alignment with certification requirements.

Balanced Scorecard: Collaborate with the management team to develop and utilize the Balanced Scorecard to monitor progress and support the execution of organizational strategy.

New Product Development: Contribute to the evaluation, prioritization, and development of new certification products and services.

Key Processes: Provide oversight of auditor-related processes and deliver technical guidance and support across all EAGLE departments.

Customer Service: Support and participate in service-related processes across the organization to ensure a high level of customer satisfaction.

Resource Management: Support the development of EAGLE team members and auditors, and assist in managing and developing contractors, business partners, and vendors.

Compliance: Assist with internal and external compliance activities and support the effective use of the organization's change management processes.

Essential Skills and Qualifications:

• Bachelor of Science degree in Food Science, Microbiology, Chemistry, or biochemistry.
• Experience in management systems in a regulated environment.
• Demonstrated experience in managing complex projects.
• Requires high-level proficiency in Microsoft Word, Excel, PowerPoint, Outlook and database software.
• Basic understanding of business accounting and finance principles.
• Skilled at organizing and conveying detailed and complex information to diverse individuals and groups in a clear and effective manner.
• Effective communicator and trainer: able to listen to diverse opinions and formulate logical and practical solutions to registration and compliance challenges.
• Advanced in writing and editing technical and procedural materials.

EAGLE cares for the health and welfare of each employee by creating a healthy work-life balance for our people. EAGLE supports the roles that each person plays within their own family and community, and strives to achieve a meaningful balance between work, family, community, and self.

Benefits Include:

Competitive pay

Medical, Dental, and Vision Plans

401k plan with a company annual contribution

PTO, Bereavement leave, Volunteer time off, and 10 paid holidays

Cell Phone Reimbursement

Staff enjoy the following perks:

In office and hybrid work schedules

Company paid parking

Training, Development, and Growth Opportunities

Flexible Business casual/casual work environment

Staff Appreciation Events

EAGLE is an equal opportunity employer. It is our policy to select, place, train and promote the best-qualified individuals based upon relevant factors such as work quality, attitude and experience, to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. This equal employment opportunity applies to all EAGLE activities, including, but not limited to, recruiting, hiring, training, transfers, promotions and benefits.