German-Speaking Digital Wallet Support Specialist
Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.
Key Responsibilities- Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German
- Provide assistance with troubleshooting issues related to digital payments and account access
- Educate customers about features, security measures, and benefits of using the digital wallet
- Document all customer interactions accurately in the CRM system for tracking and reporting
- Collaborate with technical teams to address complex issues and ensure prompt resolutions
- Stay updated on industry trends, new features, and regulatory changes affecting digital payments
- Fluency in German (both written and spoken) is essential; proficiency in English is a plus
- Previous experience in customer service, preferably within the financial technology or digital payments sector
- Strong communication skills with a customer-centric approach
- Ability to troubleshoot technical issues and provide clear guidance to customers
- Excellent organizational skills and the ability to manage multiple tasks efficiently
- Proficient in using CRM systems and other customer service-related tools
- Willingness to work flexible hours, including evenings and weekends, if required
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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