Customer support representative
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Job Description This is a dual role designed to provide backup support to our customer service team while assisting with backend billing and administrative tasks. You’ll work closely with a tenured Customer Service Representative to shadow, train, and eventually grow into a more senior role. This is a great opportunity for someone looking to build a long-term career in a stable, team-oriented environment. This position is 5 days onsite Monday through Friday 7:30am-4:00pm or 8:00am-4:30pm. Key Responsibilities- Assist with customer service inquiries via email and phone, supporting both the sales and service sides of the business.
- Manage order entry and help facilitate internal sales processes.
- Provide backup support for billing and invoicing tasks.
- Help coordinate administrative moves and updates related to customer accounts.
- Maintain accurate records and documentation across systems.
- Shadow and learn from senior CSR to eventually take on more responsibility.
- Previous experience in customer service or administrative support.
- Strong attention to detail and organizational skills.
- Comfortable working in a fast-paced, team-oriented environment.
- Excellent communication skills, both written and verbal.
- Willingness to learn and grow within the company.
- Must be reliable and able to work 100% onsite. Experience in the manufacturing, fabrication, construction, or similar industry.
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