Hearing assistant

Office of Legal & Acquisition Services

The Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.

What You’ll Do

• Receives and processes a variety of documents and telephone inquiries related to the hearings process.
• Completes data entry for all types of hearing requests including researching the Ohio Benefits Worker Portal, Hearing and Appeals Tracking System (HATS X) other systems related to state hearings.
• Assembles the initial electronic hearing record including identifying appropriate stakeholders, authorized and legal representatives, and third-party agencies.
• Responds to stakeholder inquiries regarding the state hearings process via telephone and email.
• Utilizes personal computer on network and applicable software applications to complete assigned duties.
  
  

Challenges

The Bureau of State Hearings is a fast-paced, production environment due to the volume of work and the requirement to meet established federal standards and timelines. You may occasionally interact with uncooperative parties in the hearing process, particularly on the telephone. You should be able to recognize and shift priorities as necessary to meet established timelines.

Necessary Skills

• Ability to operate personal computer and applicable software applications to complete job duties.
• Ability to respond to telephone and email inquiries from stakeholders.
• Ability to apply established rules, policies, and procedures to assigned tasks.
• Ability to prepare and maintain accurate records and reports.
• Knowledge of general office practices including keyboarding, data entry, and telephone skills.
  
  

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20039951

Option 1

The ideal candidate, at minimum, must have the following:

• 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.
  
  

Option 2

• 12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact.
  
  

Option 3

• Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school.
  
  

Option 4

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 27. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $21.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$21.93

$22.60

$22.96

$23.56

$24.16

$24.86

$25.77

Annual

$45,614

$47,008

$47,757

$49,005

$50,253

$51,709

$53,602

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

Organization

Job & Family Services

Agency Contact Name and Information

[email protected]

Unposting Date

Sep 25, 2025, 11:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

21.93

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Attorney/Legal

Technical Skills

Basic Documentation, Clerical & Data Entry, Administrative support/services

Professional Skills

Teamwork, Time Management, Verbal Communication

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.